This participant-observation study explores the process of gathering and evaluating both financial and non-financial information and communication and transfer of that information within a medium-size Electrical Company in Christchurch, New Zealand. The previous literature has established the importance and the main characteristics of small and medium enterprises (SMEs), mainly studying manufacturing companies. However, there has been little research done in New Zealand on the overall communication process and the financial and non-financial information usage in a small-medium enterprise. Face-to-face interviews were carried out with all the office employees and two partners, along with a ten month participant-observation in the Electrical Company in order to understand how financial and non-financial information is communicated and processed in an SME. Also, research in an SME that has overcome the 2008 economic depression and several major earthquakes allows a deep understanding of lessons learned and what is valued by the Electrical Company. The research has found characteristics of this SME similar to those that have been mentioned in previous literature. However, the partners of the Electrical Company understand the importance of financial management and use financial information extensively to ensure the business expenses are under control. Moreover, the partners use more than just financial information to manage the company. They gather non-financial information through talking to their accountant, their customers and people in the same industry and they keenly follow the news on the rebuilding of Christchurch.
This participant-observation study explores the process of gathering and evaluating both financial and non-financial information and communication and transfer of that information within a medium-sized electrical service company in Christchurch, New Zealand. The previous literature has established the importance and the main characteristics of small and medium enterprises, mainly studying manufacturing companies. However, there has been little research done in New Zealand on the overall communication process and the financial and non-financial information usage in a small-medium enterprise. The Electrical Company has a flat structure which allows flexibility. The two owners understand the importance of financial management and use financial information extensively to ensure the business expenses are under control. The owners also gather and use non-financial information through talking to their accountant, their customers and people in the same industry and they keenly follow the news on the rebuilding of Christchurch after the recent earthquakes.
website of the Residents Association and Community Group representatives from the earthquake-affected neighbourhoods of Canterbury. Includes sections on insurance, legal and financial information, and business support.
Community leaders in Christchurch are angry to learn the Earthquake Recovery Authority spent more than three-and-a-half million dollars on communications in the past financial year.
The Canterbury District Health Board is to double the amount it spends on out-sourcing services to 20 million dollars a financial year following the Christchurch earthquakes.
Site of a fund that exists to provide financial assistance to owners of earthquake damaged qualifying heritage buildings so that the buildings can be saved if they are repairable.
Video of Audrey Dragovich's earthquake story, captured by the UC QuakeBox project.
Transcript of Audrey Dragovich's earthquake story, captured by the UC QuakeBox project.
A copy of the CanCERN online newsletter published on 9 March 2012
A new report says the financial cost of a major earthquake in Wellington would be much bigger than the Canterbury quakes. Opposition parties attack the asset sales plan after Bill English's "it's just a guess" comment and cuts to jobs, services, and profits, hard times at Qantas.
Summary of oral history interview with Rebecca Macfie about her experiences of the Canterbury earthquakes.
Transcript of Jan Dobson's earthquake story, captured by the UC QuakeBox project.
Shows an earthquake in Christchurch. A large notice reads 'Bob's wishlist to justify Chch rates hike'. 'Bob' is Bob Parker the Mayor of Christchurch. Context: Refers to an Order in Council to give Christchurch City Council more flexibility in setting rates. Cr Yani Johanson sought to grant 100 per cent rates relief for residents who had been unable to occupy their homes during the 2011-12 financial year because of the city's earthquakes - a proposal which staff said would cost $4.9 million - this proposal was voted down.
Quantity: 1 digital cartoon(s).
DAVID SHEARER to the Prime Minister: Does he stand by all his statements?
PAUL GOLDSMITH to the Minister of Finance: What reports has he received on the performance of the public service?
Dr RUSSEL NORMAN to the Prime Minister: Does he stand by his statement about asset sales that it was the Governments intention that “every New Zealander who wants shares gets them”?
SIMON O'CONNOR to the Minister for Tertiary Education, Skills and Employment: What progress has been made in expanding the Youth Guarantee Scheme to provide more 16 and 17 year-olds with fees-free tertiary training this year?
Hon DAVID CUNLIFFE to the Minister for Economic Development: Does he stand by his statement that “the global financial crisis and the Canterbury earthquakes were not projected in any of those forecasts”?
Rt Hon WINSTON PETERS to the Minister of Local Government: Has he been in communication with the Auckland Council over financial management issues, and if so, on what occasions this year?
MIKE SABIN to the Minister for Social Development: How will the Government’s recently announced changes target young people not in education, employment or training?
DENISE ROCHE to the Prime Minister: Does he stand by his comment that the Government has a “sinking lid policy” for pokie machines?
Hon CLAYTON COSGROVE to the Minister of Finance: Does he stand by the statement made on his behalf in answer to Oral Question No 1 on 1 March 2012, that “I do know what is in the coalition agreement” and, if so, does he agree that the United Future-National confidence and supply agreement does not require United Future to vote for the Government’s asset sales legislation?
TODD McCLAY to the Associate Minister of Conservation: What benefits will the Game Animal Council Bill bring for recreational hunters?
Hon ANNETTE KING to the Minister of Housing: What response has he received to the “Smarter. Faster. Fairer” tenancy service which provides an 0800 phone customer service centre response to people with housing needs?
JAMI-LEE ROSS to the Minister for ACC: What initiatives are underway to help raise awareness about falls in the home?
PAUL GOLDSMITH to the Minister of Finance: What steps is the Government taking to support new jobs and build a productive and competitive economy?
Rt Hon WINSTON PETERS to the Minister responsible for the GCSB: Specifically, have there been staff issues associated with the Government Communications Security Bureau and Dotcom affair brought to his attention by the Government Communications Security Bureau or members of the New Zealand Police, in which such staff members no longer work in their previous capacity for the Government Communications Security Bureau or any government agency; if so, what were the circumstances?
DAVID SHEARER to the Prime Minister: Further to his answers to the first supplementary question to Oral Question No 1 on 26 September and the first supplementary question to Oral Question No 1 yesterday, does he now know on what date the Government Communications Security Bureau was first told that its surveillance of Kim Dotcom was illegal?
ALFRED NGARO to the Minister for Social Development: What recent announcements has she made regarding providing extra financial assistance to grandparents raising grandchildren and other kin-carers?
Hon DAVID PARKER to the Minister of Finance: When he said yesterday that with a "relatively high" exchange rate, our exporters "have been sufficiently resilient to be able to grow export volumes and value" did he mean that all export sectors have been growing, and according to Statistics New Zealand, in 2008 dollars what is the percentage change in exports of simply and elaborately transformed manufactured goods from the 2008 to 2012 financial years?
METIRIA TUREI to the Prime Minister: Does he stand by his statement, in response to a question about whether he will support my Income Tax (Universalisation of In-work Tax Credit) Amendment Bill that "she wants to give the same millionaires yet more money to raise their kids"?
SHANE ARDERN to the Minister for Primary Industries: What progress can he report on the Primary Growth Partnership Initiative?
JACINDA ARDERN to the Minister for Social Development: What vulnerabilities were identified in the report prepared by Dimension Data on the security of the Work and Income kiosks?
Dr JACKIE BLUE to the Minister of Health: What reports has he received on improving the quality and efficiency of health services?
TE URUROA FLAVELL to the Minister of Broadcasting: How does he ensure that the legislative requirement for TVNZ to provide high-quality content that reflects Māori perspectives is reflected in the programming strategy for TV1 and TV2?
CHRIS HIPKINS to the Minister of Education: Is she confident that the information she relied upon in deciding on proposals for school closures and mergers in Christchurch was robust and reliable; if so, why?
CHRIS AUCHINVOLE to the Minister for Canterbury Earthquake Recovery: What reports has he received on the availability of insurance cover to support the rebuilding of Canterbury following the seismic events?
The 4 September, 22 February, and 13 June earthquakes experienced in Canterbury, New Zealand would have been significant events individually. Together they present a complex and unprecedented challenge for Canterbury and New Zealand. The repetitive and protracted nature of these events has caused widespread building and infrastructure damage, strained organisations’ financial and human resources and challenged insurer and investor confidence. The impact of the earthquakes was even more damaging coming in the wake of the worst worldwide recession since the great depression of the 1930s. However, where there is disruption there is also opportunity. Businesses and other organisations will drive the physical, economic and social recovery of Canterbury, which will be a dynamic and long-term undertaking. Ongoing monitoring of the impacts, challenges and developments during the recovery is critical to maintaining momentum and making effective mid-course adjustments. This report provides a synthesis of research carried out by the Resilient Organisations (ResOrgs) Research Programme1 at the University of Canterbury and Recover Canterbury in collaboration with Opus Central Laboratories (part of Opus International Consultants). The report includes discussions on the general state of the economy as well as data from three surveys (two conducted by ResOrgs and one by Recover Canterbury) on business impacts of the earthquakes, population movements and related economic recovery issues. This research and report offers two primary benefits:
MAGGIE BARRY to the Minister of Finance: What reports has he received on the economy?
Rt Hon WINSTON PETERS to the Minister of Māori Affairs: Is he satisfied with the financial management of the Whānau Integration, Innovation and Engagement Fund, administered by Te Puni Kōkiri?
Hon DAVID PARKER to the Minister of Finance: What is the projected growth, if any, of New Zealand’s international liabilities under this Government’s policies, and what are the components of those liabilities?
EUGENIE SAGE to the Minister for the Environment: Is water quality in New Zealand being negatively affected by livestock in rivers and lakes?
Dr CAM CALDER to the Minister of Corrections: What progress has been made on the proposal to build a public-private prison at Wiri?
Hon PHIL GOFF to the Minister of Foreign Affairs: Will proposed changes to the Ministry of Foreign Affairs and Trade undermine its ability to carry out its role in promoting New Zealand’s trade, security and consular interests?
LOUISE UPSTON to the Minister of Women's Affairs: What commitment is the Government willing to make to increase the number of women on State sector boards?
DENIS O'ROURKE to the Minister for Canterbury Earthquake Recovery: Is he satisfied with the rate of progress of the Christchurch earthquake recovery?
Dr KENNEDY GRAHAM to the Minister for Climate Change Issues: Did New Zealand meet the 28 February deadline for its submission to the United Nations on increasing the level of ambition in global greenhouse gas mitigation, as agreed by parties in the Durban Platform for Enhanced Action; if not, why not?
DARIEN FENTON to the Minister of Labour: Does she stand by her answer to Written Question No 00916 (2012) that “the Government is focused on building a more competitive economy, which will lead to more jobs and higher wages”?
JOHN HAYES to the Minister of Defence: What updates can he give on new Defence Force capability?
CLARE CURRAN to the Minister of Broadcasting: Is he confident that current Government broadcasting policy upholds the standards of an independent and free press; if so, why?
DAVID SHEARER to the Prime Minister: Does he stand by his statement "I am deeply concerned about every child in New Zealand who is in poverty"; if so, why has the number of children living in material hardship grown under his watch?
TODD McCLAY to the Minister of Finance: What measures has the Government taken to support vulnerable New Zealanders through the aftermath of the domestic recession and global financial crisis?
METIRIA TUREI to the Prime Minister: When he said "we don't want to see any New Zealand child suffer … children don't get to make choices, they're often the victim of circumstance" does that mean he will take tangible steps to ensure children don't suffer because of circumstances beyond their control?
Rt Hon WINSTON PETERS to the Prime Minister: Does he have confidence in the Minister of Immigration?
Hon DAVID PARKER to the Minister of Finance: Compared to 2012, does the Reserve Bank forecast the New Zealand dollar (as measured by the Trade Weighted Index) to strengthen or weaken in the next two years, and does he believe this will make New Zealand exporters more competitive or less competitive?
DAVID BENNETT to the Minister for Economic Development: How is the Government encouraging the sustainable use of natural resources to support jobs and grow the economy?
Hon MARYAN STREET to the Minister of Health: Is he satisfied with the state of children's health in New Zealand; if not, why not?
COLIN KING to the Minister of Energy and Resources: What recent announcement has he made about Block Offer 2012?
EUGENIE SAGE to the Minister for the Environment: Does she agree with the New Zealand Freshwater Sciences Society in relation to freshwater that "failure to act with decisiveness and urgency risks further environmental degradation and erosion of our international environmental reputation"; if not, why not?
Hon LIANNE DALZIEL to the Minister for Building and Construction: How quickly will he respond to the building performance, assessment and construction recommendations of the Royal Commission of Inquiry into Building Failure caused by the Canterbury Earthquakes?
NICKY WAGNER to the Minister for Building and Construction: What is the Government doing in response to the Canterbury Earthquakes Royal Commission's full report?
CLARE CURRAN to the Prime Minister: Does he stand by all his statements?
DAVID SHEARER to the Prime Minister: Is it still a fundamental purpose of his Government to narrow the wage gap between New Zealand and Australia, and to grow local wages in New Zealand?
TODD McCLAY to the Minister of Finance: What recent reports has he received on the economy?
Hon DAVID PARKER to the Minister of Finance: In dollar terms, what is the shortfall in the tax-take for the nine months to March revealed in yesterday’s Financial Statements compared to October’s pre-election update?
Dr RUSSEL NORMAN to the Minister of Finance: How much has been raised to date by the Earthquake Kiwi Bonds and, at this rate, how many years will it take to cover the Government’s estimated $5.5 billion liability resulting from the Canterbury earthquakes?
Hon TAU HENARE to the Minister for Social Development: How will Budget 2012 provide greater support for young people most at risk of long-term welfare dependency?
Hon CLAYTON COSGROVE to the Minister for State Owned Enterprises: Does he stand by the Prime Minister’s statement regarding asset sales that “We are not going to do anything tricky there”?
Dr JIAN YANG to the Associate Minister of Health: How is the Government expanding its programme to reduce rheumatic fever in vulnerable communities?
Hon ANNETTE KING to the Minister of Housing: Does he stand by all his comments regarding housing?
JULIE ANNE GENTER to the Minister of Transport: What is the plan to pay for the Government’s transport expenditure given that the Ministry of Transport’s Briefing to the Incoming Minister warns of a funding shortfall of $4.9 billion if high oil prices and low GDP growth continue?
MARK MITCHELL to the Minister for Economic Development: How is the Government improving value for money in its procurement of services for the public sector?
DARIEN FENTON to the Minister of Labour: Does she stand by her statement that “I do not want to see unnecessary change for change’s sake. Rather I am looking to put in place pragmatic solutions as we implement our manifesto commitments and let employers, employees and business focus on what they do best.”?
Rt Hon WINSTON PETERS to the Prime Minister: Does he still have confidence in the Minister for Social Development and the Associate Ministers for Social Development; if so, why?
PAUL GOLDSMITH to the Minister of Finance: What reports has he received on progress in lifting New Zealand’s household savings and reducing household debt?
EUGENIE SAGE to the Minister for Canterbury Earthquake Recovery: Did the advice he has received on Christchurch City Council assets contemplate a sell off or sell down of shares in companies supervised by Christchurch City Holdings Ltd or of other council assets; if so, which ones?
Hon DAVID PARKER to the Minister of Finance: Does he stand by his answer to yesterday’s primary question “as I understand it, there are no regional statistics that specifically isolate the number of people leaving any particular region to move overseas” and has the Treasury reported to him the existence of official statistics on permanent and long-term migration compiled by local council area and region?
SCOTT SIMPSON to the Minister for Tertiary Education, Skills and Employment: What changes is the Government making to improve results from industry training?
Hon LIANNE DALZIEL to the Minister for Canterbury Earthquake Recovery: Which of the assets identified by CERA in response to his request has he ruled out asking Christchurch City Council to sell?
KATRINA SHANKS to the Minister of Justice: What changes is she making to improve the Family Court?
Le'aufa'amulia ASENATI LOLE-TAYLOR to the Minister for Whānau Ora: Does she stand by her statement that “I don’t object to any vulnerable family receiving Whānau Ora support, because that’s what the money is for”?
Hon ANNETTE KING to the Minister of Housing: Does he stand by all his comments on housing; if not, why not?
Dr KENNEDY GRAHAM to the Minister of Foreign Affairs: What is the total number and cost of uncontested contracts given by the Ministry of Foreign Affairs and Trade to external consultants in the last two financial years?
MARK MITCHELL to the Minister for Communications and Information Technology: Has she received any reports on the progress of the Government’s Ultra-Fast Broadband and Rural Broadband Initiatives?
DARIEN FENTON to the Minister of Labour: Does she stand by her statement regarding foreign chartered fishing vessels “If breaches of labour law occur – such as underpayment of wages or illegal deductions or breaches of the Code of Practice, the Department of Labour will be able to investigate them and take action”?
NICKY WAGNER to the Minister for the Environment: What recent announcements has she made in relation to the Waste Minimisation Fund?
TODD McCLAY to the Minister of Finance: What recent reports has he received on the Government’s financial position?
Dr RUSSEL NORMAN to the Prime Minister: Does he stand by his statement that “if you go and have a look at the tax cuts, they literally were neutral” and, if so, what is the projected net cost of the first four years of the 2010 tax package?
DAVID SHEARER to the Prime Minister: Does he have confidence in all his Ministers?
Dr PAUL HUTCHISON to the Associate Minister of Health: How will young New Zealanders receive better mental health services under the new Government package announced by the Prime Minister today?
Hon DAVID PARKER to the Minister for Land Information: Has he or any other Minister this week sought further information on Shanghai Pengxin’s application for his approval to buy the Crafar farms, and if so, is it coincidence or purpose that this will further delay his decision on the application?
NIKKI KAYE to the Minister of Education: What initiatives is she introducing to help schools tackle youth mental health?
JULIE ANNE GENTER to the Minister of Transport: Has the Government reviewed its highway building programme in light of the warning in the briefing to the incoming Minister that there will be a $4.9 billion funding shortfall if oil prices remain high and economic growth remains low; if not, why not?
CHARLES CHAUVEL to the Minister of Justice: Does she stand by all the answers she has given to questions asked of her to date?
NICKY WAGNER to the Minister for Economic Development: What action has the Government taken to contribute to the recovery of high-tech businesses in Christchurch?
Hon LIANNE DALZIEL to the Minister for Canterbury Earthquake Recovery: When will he approve a Recovery Plan for Christchurch’s CBD in light of the Christchurch City Council’s announcement that it will commence its Annual Plan processes next week?
Rt Hon WINSTON PETERS to the Prime Minister: Does he have confidence in the Overseas Investment Office and his Ministers, Hon Jonathan Coleman and Hon Maurice Williamson over the issue of the latest Crafar farms deal; if so, why?
CLARE CURRAN to the Prime Minister: What did he mean when he told the NZ Herald and other media last week that “We are comfortable with the current arrangements we have” with regards to Chinese telco Huawei’s involvement in our national broadband infrastructure, given that Australian Prime Minister Julia Gillard also said last week that “We’ve taken a decision in the national interest” to ban Huawei from even tendering for its broadband network?
Questions to Members
Hon DAVID PARKER to the Chairperson of the Finance and Expenditure Committee: Is it his intention to call the Treasury to appear before the committee to comment on the Report from the Controller and Auditor-General on The Treasury: Implementing and managing the Crown Retail Deposit Guarantee Scheme; if not, why not?
