Internal Communication Plan
Articles, UC QuakeStudies
A plan which sets out how SCIRT will carry out internal communication over the life of its programme of work. The first version of this plan was produced on 24 January 2011.
A plan which sets out how SCIRT will carry out internal communication over the life of its programme of work. The first version of this plan was produced on 24 January 2011.
This is a joint Resilience Framework undertaken by the Electrical, Computer and Software Engineering Department of the University of Auckland in association with West Power and Orion networks and partially funded by the New Zealand National Science Challenge and QuakeCoRE. The Energy- Communication research group nearly accomplished two different researches focusing on both asset resilience and system resilience. Asset resilience research which covers underground cables system in Christchurch region is entitled “2010-2011 Canterbury Earthquake Sequence Impact on 11KV Underground Cables” and system resilience research which covers electricity distribution and communication system in West Coast region is entitled “NZ Electricity Distribution Network Resilience Assessment and Restoration Models following Major Natural Disturbance“. As the fourth milestone of the aforementioned research project, the latest outcome of both projects has been socialised with the stakeholders during the Cigre NZ 2019 Forum.
A document that outlines objectives and ways of working collaboratively, which team members signed to show their commitment.
A diagram created in 2011, showing the communication structure across rebuild agencies.
On November 14, 2016 an earthquake struck the rural districts of Kaikōura and Hurunui on New Zealand’s South Island. The region—characterized by small dispersed communities, a local economy based on tourism and agriculture, and limited transportation connections—was severely impacted. Following the quake, road and rail networks essential to maintaining steady flows of goods, visitors, and services were extensively damaged, leaving agrifood producers with significant logistical challenges, resulting in reduced productivity and problematic market access. Regional tourism destinations also suffered with changes to the number, characteristics, and travel patterns of visitors. As the region recovers, there is renewed interest in the development and promotion of agrifood tourism and trails as a pathway for enhancing rural resilience, and a growing awareness of the importance of local networks. Drawing on empirical evidence and insights from a range of affected stakeholders, including food producers, tourism operators, and local government, we explore the significance of emerging agrifood tourism initiatives for fostering diversity, enhancing connectivity, and building resilience in the context of rural recovery. We highlight the motivation to diversify distribution channels for agrifood producers, and strengthen the region’s tourism place identity. Enhancing product offerings and establishing better links between different destinations within the region are seen as essential. While such trends are common in rural regions globally, we suggest that stakeholders’ shared experience with the earthquake and its aftermath has opened up new opportunities for regeneration and reimagination, and has influenced current agrifood tourism trajectories. In particular, additional funding for tourism recovery marketing and product development after the earthquake, and an emphasis on greater connectivity between the residents and communities through strengthening rural networks and building social capital within and between regions, is enabling more resilient and sustainable futures.
This article reports on a study of community attitudes to cruise tourism in Akaroa, New Zealand. An important dimension of this study is the significant rate of growth in cruise arrivals over a short period of time as the result of the 2010/11 Canterbury earthquakes. Data were collected via a postal survey of the Akaroa community, and yielded a response rate of 56.6% (n = 316). The results indicate that despite the recent growth in arrivals, the Akaroa community holds a largely favorable opinion of cruise tourism. Importantly, the impacts identified by respondents were more closely aligned to threats to their identity as a destination, rather than problems with tourism, per se.
One year on from the February 22nd earthquake, scientists are meeting to discuss how the science behind the shaking was communicated.
A document which outlines the communication strategy behind the Lonely Cone campaign.
A document providing an overview of the SCIRT Communication Team, including its purpose, objectives and decision-making processes.
A document which describes SCIRT's approach to quantifying the impact of its communications and community engagement activities.
The Canterbury Earthquake Royal Commission has heard that a breakdown in communication between structural engineers, a property manager and owner led the tenants of a building to wrongly assume their shop was safe.
A pdf copy of one of a series of presentations which Red Cross presented to SCIRT, telling them about what the community is undergoing and how Red Cross helps.
A series of communication updates provided by SCIRT's Downer Delivery Team to the Christchurch City Council. These updates detailed the progress of the Arch and Bridge restoration. The updates were produced between 28 June 2013 and 8 September 2015.
A presentation by Dr Catherine Moran at UC CEISMIC's Contestable Fund mini-conference. The presentation was titled, "Communication and the Elderly: Experiences from the Canterbury Earthquakes".
Photograph captioned by Fairfax, "Sean Crawford, fire service radio communication engineer, at the Woolston USAR base, following Canterbury's earthquake".
Interagency Emergency Response Teams (IERTs) play acrucial role in times of disasters. Therefore it is crucial to understand more thoroughly the communication roles and responsibilities of interagency team members and to examine how individual members communicate within a complex, evolving, and unstable environment. It is also important to understand how different organisational identities and their spatial geographies contribute to the interactional dynamics. Earthquakes hit the Canterbury region on September, 2010 and then on February 2011 a more devastating shallow earthquake struck resulting in severe damage to the Aged Residential Care (ARC) sector. Over 600 ARC beds were lost and 500 elderly and disabled people were displaced. Canterbury District Health Board (CDHB) set up an interagency emergency response team to address the issues of vulnerable people with significant health and disability needs who were unable to access their normal supports due to the effects of the earthquake. The purpose of this qualitative interpretive study is to focus on the case study of the response and evacuation of vulnerable people by interagencies responding to the event. Staff within these agencies were interviewed with a focus on the critical incidents that either stabilised or negatively influenced the outcome of the response. The findings included the complexity of navigating multiple agencies communication channels; understanding the different hierarchies and communication methods within each agency; data communication challenges when infrastructures were severely damaged; the importance of having the right skills, personal attributes and understanding of the organisations in the response; and the significance of having a liaison in situ representing and communicating through to agencies geographically dispersed from Canterbury. It is hoped that this research will assist in determining a future framework for interagency communication best practice and policy.
A story submitted by Becky to the QuakeStories website.
A tool, including an outline, resources and a survey sheet, used by the SCIRT Communication Team when delivering a series of toolboxes to SCIRT subcontractors about working around businesses.
A tool, including an outline and run sheet, used by the SCIRT Communication Team when delivering a series of workshops to SCIRT engineers about working around businesses.
The Canterbury earthquakes have forced the Government to look more closely at the strength of the country's transport, water, sewerage, energy and communication networks.
An entry from Deborah Fitchett's blog for 9 March 2011, posted to Livejournal. The entry is titled, "In which she declares communication bankruptcy".The entry was downloaded on 14 April 2015.
An entry from Deborah Fitchett's blog for 9 March 2011, posted to Dreamwidth. The entry is titled, "In which she declares communication bankruptcy".The entry was downloaded on 17 April 2015.
Summary of oral history interview with Lianne Dalziel about her experiences of the Canterbury earthquakes.
A news item titled, "Parks and Reserves Update September 2011", published on the Lyttelton Harbour Information Centre's website on Friday, 23 September 2011.
More now on the the Government's move to sure-up the country's transport, water, sewerage, energy and communication networks in the wake of the Canterbury earthquakes.
A copy of the plan, developed in 2011, outlining the communication and community engagement that supported SCIRT's central city programme and kept Christchurch residents informed about this work.
The Lyttelton Harbour Information Centre's "Community Earthquake Update" bulletin, published on Friday 22 July 2011.
The Lyttelton Harbour Information Centre's "Community Earthquake Update" bulletin, published on Friday 29 July 2011.
This participant-observation study explores the process of gathering and evaluating both financial and non-financial information and communication and transfer of that information within a medium-sized electrical service company in Christchurch, New Zealand. The previous literature has established the importance and the main characteristics of small and medium enterprises, mainly studying manufacturing companies. However, there has been little research done in New Zealand on the overall communication process and the financial and non-financial information usage in a small-medium enterprise. The Electrical Company has a flat structure which allows flexibility. The two owners understand the importance of financial management and use financial information extensively to ensure the business expenses are under control. The owners also gather and use non-financial information through talking to their accountant, their customers and people in the same industry and they keenly follow the news on the rebuilding of Christchurch after the recent earthquakes.
This participant-observation study explores the process of gathering and evaluating both financial and non-financial information and communication and transfer of that information within a medium-size Electrical Company in Christchurch, New Zealand. The previous literature has established the importance and the main characteristics of small and medium enterprises (SMEs), mainly studying manufacturing companies. However, there has been little research done in New Zealand on the overall communication process and the financial and non-financial information usage in a small-medium enterprise. Face-to-face interviews were carried out with all the office employees and two partners, along with a ten month participant-observation in the Electrical Company in order to understand how financial and non-financial information is communicated and processed in an SME. Also, research in an SME that has overcome the 2008 economic depression and several major earthquakes allows a deep understanding of lessons learned and what is valued by the Electrical Company. The research has found characteristics of this SME similar to those that have been mentioned in previous literature. However, the partners of the Electrical Company understand the importance of financial management and use financial information extensively to ensure the business expenses are under control. Moreover, the partners use more than just financial information to manage the company. They gather non-financial information through talking to their accountant, their customers and people in the same industry and they keenly follow the news on the rebuilding of Christchurch.