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Research papers, University of Canterbury Library

Insurance is widely acknowledged as a key component in an organisation's disaster preparedness and resilience. But how effective is insurance in aiding business recovery following a major disaster? The aim of this research was to summarise the experiences of both the insurance industry and businesses dealing with commercial insurance claims following the 2010 and 2011 Canterbury earthquakes.

Research Papers, Lincoln University

This report focuses on the Waimakariri District Council's approach to earthquake recovery which was developed as an Integrated, Community-based Recovery Framework. This approach has been held up as exemplary in a number of fora and has received a great deal of interest and support both nationally and internationally. It has evolved as a result of the September earthquake and the thousands of aftershocks that have followed, along with the regulatory changes that have impacted on building safety and land availability since, but it builds on a set of pre-existing competencies and a well-established organisational culture that focusses on: * Working with communities and each other; * Keeping people informed; * Doing better everyday; * Taking responsibility; * Acting with integrity, honesty and trust. The report identifies, and speaks to, three themes or tensions drawn from either the disaster/emergency management literature or actual cases of recovery practice observed here in Canterbury over the last 2 years. These themes are the: 1. unique position of local government to undertake integrated or ‘holistic’ recovery work with community at the centre, versus the lack of clarity around both community and local government’s role in disaster recovery; 2. general consensus that good local government-community relationships are crucial to recovery processes, versus the lack of practical advice on how best to engage, and engage with, communities post-disaster; and 3. balancing Business as Usual (BaU) with recovery issues.Ministry of Civil Defence and Emergency Management.

Research papers, University of Canterbury Library

The Canterbury region of New Zealand experienced four earthquakes greater than MW 6.0 between September 2010 and December 2011. This study employs system dynamics as well as hazard, recovery and organisational literature and brings together data collected via surveys, case studies and interviews with organisations affected by the earthquakes. This is to show how systemic interactions and interdependencies within and between industry and geographic sectors affect their recovery post-disaster. The industry sectors in the study are: construction for its role in the rebuild, information and communication technology which is a regional high-growth industry, trucking for logistics, critical infrastructure, fast moving consumer goods (e.g. supermarkets) and hospitality to track recovery through non-discretionary and discretionary spend respectively. Also in the study are three urban centres including the region’s largest Central Business District, which has been inaccessible since the earthquake of 22 February 2011 to the time of writing in February 2013. This work also highlights how earthquake effects propagated between sectors and how sectors collaborated to mitigate difficulties such as product demand instability. Other interacting factors are identified that influence the recovery trajectories of the different industry sectors. These are resource availability, insurance payments, aid from central government, and timely and quality recovery information. This work demonstrates that in recovering from disaster it is crucial for organisations to identify what interacting factors could affect their operations. Also of importance are efforts to reduce the organisation’s vulnerability and increase their resilience to future crises and in day-to-day operations. Lastly, the multi-disciplinary approach to understanding the recovery and resilience of organisations and industry sectors after disaster, leads to a better understanding of effects as well as more effective recovery policy.

Research papers, University of Canterbury Library

Disasters are rare events with major consequences; yet comparatively little is known about managing employee needs in disaster situations. Based on case studies of four organisations following the devastating earthquakes of 2010 - 2011 in Christchurch, New Zealand, this paper presents a framework using redefined notions of employee needs and expectations, and charting the ways in which these influence organisational recovery and performance. Analysis of in-depth interview data from 47 respondents in four organisations highlighted the evolving nature of employee needs and the crucial role of middle management leadership in mitigating the effects of disasters. The findings have counterintuitive implications for human resource functions in a disaster, suggesting that organisational justice forms a central framework for managing organisational responses to support and engage employees for promoting business recovery.

Research papers, University of Canterbury Library

Disasters are rare events with major consequences; yet comparatively little is known about managing employee needs in disaster situations. Based on case studies of four organisations following the devastating earthquakes of 2010 - 2011 in Christchurch, New Zealand, this paper presents a framework using redefined notions of employee needs and expectations, and charting the ways in which these influence organisational recovery and performance. Analysis of in-depth interview data from 47 respondents in four organisations highlighted the evolving nature of employee needs and the crucial role of middle management leadership in mitigating the effects of disasters. The findings have counterintuitive implications for human resource functions in a disaster, suggesting that organisational justice forms a central framework for managing organisational responses to support and engage employees for promoting business recovery.

Research Papers, Lincoln University

The city of Ōtautahi/Christchurch experienced a series of earthquakes that began on September 4th, 2010. The most damaging event occurred on February 22nd, 2011 but significant earthquakes also occurred on June 13th and December 23rd with aftershocks still occurring well into 2012. The resulting disaster is the second deadliest natural disaster in New Zealand’s history with 185 deaths. During 2011 the Canterbury earthquakes were one of the costliest disasters worldwide with an expected cost of up to $NZ30 billion. Hundreds of commercial buildings and thousands of houses have been destroyed or are to be demolished and extensive repairs are needed for infrastructure to over 100,000 homes. As many as 8,900 people simply abandoned their homes and left the city in the first few months after the February event (Newell, 2012), and as many as 50,000 may leave during 2012. In particular, young whānau and single young women comprised a disproportionate number of these migrants, with evidence of a general movement to the North Island. Te Puni Kōkiri sought a mix of quantitative and qualitative research to examine the social and economic impacts of the Christchurch earthquakes on Māori and their whānau. The result of this work will be a collection of evidence to inform policy to support and assist Māori and their whānau during the recovery/rebuild phases. To that end, this report triangulates available statistical and geographical information with qualitative data gathered over 2010 and 2011 by a series of interviews conducted with Māori who experienced the dramatic events associated with the earthquakes. A Māori research team at Lincoln University was commissioned to undertake the research as they were already engaged in transdisciplinary research (began in the May 2010), that focused on quickly gathering data from a range of Māori who experienced the disaster, including relevant economic, environmental, social and cultural factors in the response and recovery of Māori to these events. Participants for the qualitative research were drawn from Māori whānau who both stayed and left the city. Further data was available from ongoing projects and networks that the Lincoln research team was already involved in, including interviews with Māori first responders and managers operating in the CBD on the day of the February event. Some limited data is also available from younger members of affected whānau. Māori in Ōtautahi/Christchurch City have exhibited their own culturally-attuned collective responses to the disaster. However, it is difficult to ascertain Māori demographic changes due to a lack of robust statistical frameworks but Māori outward migration from the city is estimated to range between 560 and 1,100 people. The mobility displayed by Māori demonstrates an important but unquantified response by whānau to this disaster, with emigration to Australia presenting an attractive option for young Māori, an entrenched phenomenon that correlates to cyclical downturns and the long-term decline of the New Zealand economy. It is estimated that at least 315 Māori have emigrated from the Canterbury region to Australia post-quake, although the disaster itself may be only one of a series of events that has prompted such a decision. Māori children made up more than one in four of the net loss of children aged 6 to 15 years enrolled in schools in Greater Christchurch over the year to June 2011. Research literature identifies depression affecting a small but significant number of children one to two years post-disaster and points to increasing clinical and organisational demands for Māori and other residents of the city. For those residents in the eastern or coastal suburbs – home to many of the city’s Māori population - severe damage to housing, schools, shops, infrastructure, and streets has meant disruption to their lives, children’s schooling, employment, and community functioning. Ongoing abandonment of homes by many has meant a growing sense of unease and loss of security, exacerbated by arson, burglaries, increased drinking, a stalled local and national economy, and general confusion about the city’s future. Māori cultural resilience has enabled a considerable network of people, institutions, and resources being available to Māori , most noticeably through marae and their integral roles of housing, as a coordinating hub, and their arguing for the wider affected communities of Christchurch. Relevant disaster responses need to be discussed within whānau, kōhanga, kura, businesses, communities, and wider neighbourhoods. Comprehensive disaster management plans need to be drafted for all iwi in collaboration with central government, regional, and city or town councils. Overall, Māori are remarkably philosophical about the effects of the disaster, with many proudly relishing their roles in what is clearly a historic event of great significance to the city and country. Most believe that ‘being Māori’ has helped cope with the disaster, although for some this draws on a collective history of poverty and marginalisation, features that contribute to the vulnerability of Māori to such events. While the recovery and rebuild phases offer considerable options for Māori and iwi, with Ngāi Tahu set to play an important stakeholder in infrastructural, residential, and commercial developments, some risk and considerable unknowns are evident. Considerable numbers of Māori may migrate into the Canterbury region for employment in the rebuild, and trades training strategies have already been established. With many iwi now increasingly investing in property, the risks from significant earthquakes are now more transparent, not least to insurers and the reinsurance sector. Iwi authorities need to be appraised of insurance issues and ensure sufficient coverage exists and investments and developments are undertaken with a clear understanding of the risks from natural hazards and exposure to future disasters.

Audio, Radio New Zealand

Dr RUSSEL NORMAN to the Prime Minister: Does he have confidence in all his Ministers? DAVID SHEARER to the Prime Minister: Does he stand by all his statements? MAGGIE BARRY to the Minister of Finance: What measures is the Government taking to help increase national savings? Rt Hon WINSTON PETERS to the Minister for Canterbury Earthquake Recovery: What reports has he received about the extent of fraud allegations in the Christchurch rebuild? Hon ANNETTE KING to the Minister of Health: Is he confident that the Government's initiative to provide "Better, Sooner, More Convenient" health care, is meeting his expectations; if not, why not? MARK MITCHELL to the Minister for Economic Development: What progress is being made in encouraging firms to invest in New Zealand through the Business Growth Agenda? PHIL TWYFORD to the Prime Minister: Does he stand by all his statements? DAVID BENNETT to the Associate Minister of Transport: What recent announcements has he made on transport safety? Hon LIANNE DALZIEL to the Minister for Canterbury Earthquake Recovery: Will he extend the deadline for residential red zone property owners who have been offered only 50 percent of rating valuation for their land? SCOTT SIMPSON to the Minister of Justice: What recent report has she received showing that crime is falling under this Government? METIRIA TUREI to the Minister of Education: Will she wait until the Chief Ombudsman's investigation of the Ministry of Education's processes on school closures is complete before making a final decision on the Salisbury and Christchurch school closures? GRANT ROBERTSON to the Minister responsible for the GCSB: Did GCSB Director Ian Fletcher attend the three briefings he received from GCSB in February 2012; if not, which, if any, of the briefings did Ian Fletcher attend?

Audio, Radio New Zealand

TE URUROA FLAVELL to the Minister of Justice: Is she satisfied with the Electoral Commission's engagement with whanau, hapū, iwi and marae around the 2013 Māori Electoral Option; if so, what advice has she received that would explain why halfway through the process there are only 5,000 new enrolments? DAVID SHEARER to the Prime Minister: On what date was he, his office or the Department of Prime Minister and Cabinet first informed that David Henry would not meet his deadline of the end of May as set out in the terms of reference for reporting back and what reason did Mr Henry provide for the delay? KATRINA SHANKS to the Minister of Finance: What do recent indicators show about the economy's performance this year and its outlook for the next three to four years? DAVID SHEARER to the Prime Minister: Has he received any information that shows foreign intelligence agencies are routinely collecting emails, other communication or location data on New Zealand citizens and residents while they are in New Zealand; if so, has the resulting information been passed on to the Government Communications Security Bureau? ALFRED NGARO to the Minister of Education: What recent announcement has she made about achievement against National Standards? METIRIA TUREI to the Minister for Economic Development: Will the Government sign the legal contract between it and SkyCity for the SkyCity Convention Centre this week; if not, when will it sign this agreement? JAMI-LEE ROSS to the Minister of Housing: What policy conclusions, if any, does the Government draw from Priced Out – How New Zealand Lost its Housing Affordability and how consistent are its findings with those of the 2012 Productivity Commission Report on housing affordability? Hon ANNETTE KING to the Minister of Health: Does he stand by all his statements on health; if not, why not? NICKY WAGNER to the Minister for Canterbury Earthquake Recovery: How will the Government support the redevelopment and repopulation of the Christchurch Central Business District following the Canterbury earthquakes? CHRIS HIPKINS to the Minister of Education: Is she confident that the National Standards data being released today gives an accurate picture of student progress; if not, why not? Rt Hon WINSTON PETERS to the Prime Minister: Did he discuss with David Henry the requirement for Mr Henry to see the full unedited electronic record connected with the Kitteridge report leak; if not, why not? JOHN HAYES to the Minister of Customs: What information has he received regarding the success of automated passenger processing systems at the border?

Audio, Radio New Zealand

Rt Hon WINSTON PETERS to the Prime Minister: Does he stand by all his statements? DAVID SHEARER to the Prime Minister: Does he stand by all his statements? PAUL GOLDSMITH to the Minister of Finance: What reports has he received on business and economic conditions in New Zealand? Dr RUSSEL NORMAN to the Prime Minister: Does he stand by his answer to written question 07314 (2013) when he said: "The inquiry team, itself, did not seek permission from Peter Dunne before it obtained his email logs" and does he think it should have? SIMON O'CONNOR to the Minister of Transport: How will the Government progress the delivery of the next generation of transport projects for Auckland? Hon DAVID PARKER to the Minister of Finance: Are the proceeds from selling power companies and other assets being used to pay down debt, to build schools and hospitals, to fund irrigation projects, to rebuild Christchurch, or to fund Auckland transport projects? IAN McKELVIE to the Minister of Police: What updates has she received on how Police are using technology to prevent crime? JACINDA ARDERN to the Minister of Finance: Does he agree with The Economist that "inequality is one of the biggest social, economic and political challenges of our time"; if so, what is his Government doing to address the fact that New Zealand now has the widest income gap since detailed records began? PAUL FOSTER-BELL to the Minister of Justice: How is the Government improving its justice and other services to local communities? Hon LIANNE DALZIEL to the Minister for Canterbury Earthquake Recovery: When was he first made aware of the September IANZ report which warned the Christchurch City Council that "Continued accreditation beyond May 2013 will depend on a satisfactory outcome of that assessment" and was he advised by CERA or a Ministerial colleague? JONATHAN YOUNG to the Minister of Broadcasting: What progress has been made on the regional rollout of the digital switchover for New Zealand television viewers? GARETH HUGHES to the Minister of Conservation: Will he implement the recommendations to protect Maui's dolphins contained in the report of this year's meeting of the International Whaling Commission Scientific Committee; if not, why not Questions to Members JACINDA ARDERN to the Chairperson of the Social Services Committee: On which date and time, if any, did he receive the Minister for Social Development's written responses to the pre-hearing questions for the 2013/14 Estimates review for Vote Social Development? JACINDA ARDERN to the Chairperson of the Social Services Committee: On what date did the Minister for Social Development appear before the Committee to answer questions regarding the 2013/14 Estimates review for Vote Social Development? Dr MEGAN WOODS to the Chairperson of the Education and Science Committee: Did he consider inviting the Minister to appear again to answer questions around responses to questions on the 2013/14 Estimates for Vote Education, if so, did he receive any advice about the Minister's willingness to appear again?