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Research papers, University of Canterbury Library

Following the September 2010 earthquake and the closure of a number of campus libraries, library staff at the University of Canterbury was forced to rethink how they connected with their users. The established virtual reference service now meant library staff could be contacted regardless of their physical location. After the February earthquake, with University library closures ranging from 3 weeks to indefinite, this service came into its own as a vital communication tool. It facilitated contact between the library and both students and academics, as well as proving invaluable as a means for library staff to locate and communicate with each other. Transcripts from our post-earthquake interactions with users were analyzed using NVivo and will be presented in poster format showing the increase in usage of the service following the earthquakes, who used the service most, and the numbers and types of questions received. Our virtual reference tool was well used in the difficult post-earthquake periods and we can see this usage continuing as university life returns to normal.

Images, eqnz.chch.2010

Photos taken of the Mobile Library on March 31, 2011 following the February 22 earthquake. File reference: CCL-2011-03-31-Mobile-After-The-Earthquake-NB Parkland 021 From the collection of Christchurch City Libraries

Images, eqnz.chch.2010

Photos taken in New Brighton on March 31 following the February 22 earthquake. File reference: CCL-2011-03-25-New Brighton-After-The-Earthquake-NB Parkland 001 From the collection of Christchurch City Libraries

Images, eqnz.chch.2010

Photos taken of the Mobile Library on March 31, 2011 following the February 22 earthquake. File reference: CCL-2011-03-31-Mobile-After-The-Earthquake-NB Parkland 023 From the collection of Christchurch City Libraries

Images, eqnz.chch.2010

Photos taken in New Brighton on March 31 following the February 22 earthquake. File reference: CCL-2011-03-25-New Brighton-After-The-Earthquake-NB Parkland 003 From the collection of Christchurch City Libraries

Images, UC QuakeStudies

The University of Canterbury's E-Learning team's temporary office in the James Hight building. The photographer comments, "First looks at our new temporary (maybe) office space. Our group will stay here until April or May 2011, then will move to another floor in the Central Library. More offices".

Images, UC QuakeStudies

The University of Canterbury's E-Learning team's temporary office in the James Hight building. The photographer comments, "Yet another change of workplace for our E-Learning group, as the University juggles people and buildings to carry out earthquake repairs. My desk".

Images, UC QuakeStudies

The University of Canterbury's E-Learning team's temporary office in the James Hight building. The photographer comments, "First looks at our new temporary (maybe) office space. Our group will stay here until April or May 2011, then will move to another floor in the Central Library. Getting sorted. Most gear in place, still making adjustments".

Images, UC QuakeStudies

The University of Canterbury's E-Learning team's temporary office in the James Hight building. The photographer comments, "First looks at our new temporary (maybe) office space. Our group will stay here until April or May 2011, then will move to another floor in the Central Library. House bar. This reception desk is not used now. A small kitchen is at the right".

Images, UC QuakeStudies

Jess Hollis, a member of the University of Canterbury's E-Learning team in their temporary office in the James Hight building. The photographer comments, "Yet another change of workplace for our E-Learning group, as the University juggles people and buildings to carry out earthquake repairs. My desk with Jess behind".

Images, UC QuakeStudies

Members of the University of Canterbury's E-Learning team Susan Tull and Nick Ford in their temporary office in the James Hight building. The photographer comments, "Yet another change of workplace for our E-Learning group, as the University juggles people and buildings to carry out earthquake repairs. Susan and Nick settle in".

Images, UC QuakeStudies

Workers repairing the James Hight building at the University of Canterbury, seen from inside the library. The photographer comments, "Yet another change of workplace for our E-Learning group, as the University juggles people and buildings to carry out earthquake repairs. Our area looks over a central roof space that has seating areas. It may be a while before we're allowed out there though".

Images, UC QuakeStudies

The University of Canterbury's E-Learning team's temporary office in the James Hight building. The photographer comments, "First looks at our new temporary (maybe) office space. Our group will stay here until April or May 2011, then will move to another floor in the Central Library. This bench will disappear".

Images, UC QuakeStudies

The University of Canterbury's E-Learning team's temporary office in the James Hight building. The photographer comments, "First looks at our new temporary (maybe) office space. Our group will stay here until April or May 2011, then will move to another floor in the Central Library. Foyer lifts etc. Female toilets are off the foyer to the left. These lifts start at Level 2 of the Library, and are heavily used by students. (Once the building is repaired after the earthquake; several floors are still in a mess)".

Images, UC QuakeStudies

Members of the University of Canterbury's E-Learning team Jess Hollis, Paul Nicholls, Lei Zhang, and Susan Tull in their temporary office in the James Hight building. The photographer comments, "First looks at our new temporary (maybe) office space. Our group will stay here until April or May 2011, then will move to another floor in the Central Library. Moving day - collecting new keys. Lei, Paul, Susan, Jess".