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Audio, Radio New Zealand

As we approach the tenth anniversary of the Christchurch earthquake there are renewed calls for an inquiry into how Southern Response dealt with Canterbury earthquake claimants. Last year the government set up a support package for those who were short changed by Southern Response for their earthquake repairs. It came after a landmark High Court case found Southern Response misled and deceived Karl and Alison Dodds. Insurance claimants advocate, Ali Jones, says ten years on, lessons haven't been learned from how people were treated by Southern Response. She told RNZ reporter Sally Murphy that dealing with them is hell.

Audio, Radio New Zealand

A Christchurch couple in a long running dispute over the insurance payout for their earthquake damaged home have reached an out-of-court settlement with Southern Response. The class action was brought on behalf of former AMI Insurance/Southern Response policyholders who believe the company misled them into settling their claims for less than their policies entitled them to. The lawyer for Brendan and Colleen Ross, Grant Cameron, talks to Max Towle about the settlement.  

Other, National Library of New Zealand

website of the Residents Association and Community Group representatives from the earthquake-affected neighbourhoods of Canterbury. Includes sections on insurance, legal and financial information, and business support.

Audio, Radio New Zealand

National MP Gerry Brownlee says it's a great tragedy that the former chairman of government insurer Southern Response has been treated the way that he has. Ross Butler resigned on Tuesday night after a State Services Commission inquiry found Southern Response had broken its code of conduct and possibly the law, when it used private investigators to secretly record meetings of earthquake victims. The Minister for Christchurch Regeneration Megan Woods says Mr Butler was aware of what was going on, as was Mr Brownlee when he was a Minister.

Other, National Library of New Zealand

Blog of Sandy Lees, a genealogist, taphophiliac, and ephemera collector. Reflects her interest in Canterbury history. Includes a section on the insurance woes the blogger had after the Christchurch earthquakes.

Audio, Radio New Zealand

A Christchurch earthquake insurance specialist says a critical report of the Earthquake Commission is a good start but doesn't go far enough. The report by an independent ministerial advisor says EQC staff have no confidence in their own data, and that the organisation needs to dramatically improve the way it communicates with claimants. The advisor, Christine Stevenson, said EQC was unable even to tell her how many claims it's still dealing with from the Canterbury earthquakes. Dean Lester is a Christchurch insurance advocate and claims preparer. He talks to Susie Ferguson.

Videos, UC QuakeStudies

A video of an interview with James Jameson about the lack of access to his apartment in the Victoria Apartments. Many of Jameson's possessions have been trapped in the building since the 22 February 2011 earthquake, including irreplaceable art and book collections. After the earthquake, Jameson was given a couple of hours to retrieve his computer and other essentials, but he has not been allowed in since. Jameson talks about the lack of communication from the authorities , the likelihood that his possessions have been ruined, and his inability to make an insurance claim until he knows he definitely cannot retrieve his possessions.