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Audio, Radio New Zealand

Police are investigating the origins of a letter which threatened Earthquake Commission staff and referred to the Christchurch mosque shootings. The Earthquake Commission has heightened security at all its offices in response. Renée Walker is EQC's deputy chief executive. She talks to Susie Ferguson.

Audio, Radio New Zealand

A Christchurch homeowner in a five year battle with the Earthquake Commission over the damaged house she unwittingly bought says a critical new report about EQC tells her nothing new. The 27 page review by Independent Ministerial Advisor Christine Stevenson looks at how to resolve the 3,600 claims that still haven't been settled after the 2010 and 2011 quakes. The recommendations include getting the Commission to hire more staff and to stop forcing people to use the Official Information Act to get their files. It also suggests giving EQC more power to settle the on-sold claims where people bought houses under the impression all damage had been identified and fixed. Georgina Hannafin has a home that needs $260,000 worth of repairs but EQC has offered her just $48,000.

Audio, Radio New Zealand

A Christchurch earthquake insurance specialist says a critical report of the Earthquake Commission is a good start but doesn't go far enough. The report by an independent ministerial advisor says EQC staff have no confidence in their own data, and that the organisation needs to dramatically improve the way it communicates with claimants. The advisor, Christine Stevenson, said EQC was unable even to tell her how many claims it's still dealing with from the Canterbury earthquakes. Dean Lester is a Christchurch insurance advocate and claims preparer. He talks to Susie Ferguson.

Videos, UC QuakeStudies

A video of a presentation by Hugh Cowan, General Manager of Reinsurance, Research and Education at EQC, at the 2016 Seismics in the City Conference. The presentation is titled, "Working Together Strengthens Understanding".The abstract for the presentation reads, "Hear how EQC led a collaborative research project in Canterbury that involved diverse stakeholders from government, council officials and insurers to homeowners, and why collaboration means that Canterbury's geotechnical data is now helping to inform research locally, nationally and around the world."

Audio, Radio New Zealand

Christchurch Regeneration Minister Megan Woods says it could take 18 months to decide who is liable for the repairs for 660 home-owners caught in legal limbo. They've bought homes where they thought all the earthquake damage had been repaired - and now find more problems have emerged. Ms Woods told us it's not clear who is liable for these repairs - and it could take as long as 18 months to resolve that basic liability issue. EQC's chief executive Sid Miller has already apologised. He tells Susie Ferguson it's an issue he's been aware of in the year he has been with EQC.

Images, Alexander Turnbull Library

Text at top left reads 'Earthquake... aftershock... or "new event"... one thing remains constant...' Below is a snail with 'EQC payments' printed on its shell. Context - This is a reference to the problems that Christchurch people are having in getting payments from the EQC (Earthquake Commission) Disgruntled tradespeople who are owed hundreds of thousands of dollars by EQC are considering legal action. Remaining unpaid can mean that companies may have to consider laying people off. The Amalgamated Workers Union says delays in EQC payments for housing repair work in quake-hit Christchurch are building to a crisis point. Two versions of this cartoon are available Quantity: 2 digital cartoon(s).

Images, UC QuakeStudies

A photograph of a notice on the fence of a house on Marine Parade in North Brighton. The notice reads, "Public Notice, EQC and other parties have declared this property stable and of no threat to the safety of any other parties. Dated 15/03/11. Please keep out".

Images, UC QuakeStudies

A photograph of a notice on the window of a house on Marine Parade in North Brighton. The notice reads, "Public Notice, EQC and other parties have declared this property stable and of no threat to the safety of any other parties. Dated 15/03/11. Please keep out".