The Earthquake Commission is insisting the current model for settling earthquake claims is the right one. That's despite a report from one of the country's largest insurers that says the system is inefficient and is having a significant impact on the timely resolution of claims in Christchurch.
Claimed as a fishing reserve by the Tuahiwi chief Te Aika but sold by government, this area used to have eel weirs and eel drying. The land within the horseshoe lake also contains an urupā (cemetery).
A chart showing the status of EQC claims.
Graphs showing the status of business insurance claims.
A chart showing the status of EQC claims.
A chart showing the status of EQC claims.
A video of an address by Keith Land, Head of Canterbury Land Settlement, EQC, at the 2015 Seismics and the City forum. This talk is about learning from complex claims and local knowledge.
A Christchurch insurance advocate says the new Canterbury Earthquake Insurance Tribunal may finally be the solution to get unresolved claims from the 2010 and 2011 Canterbury earthquakes settled. The government has launched an earthquake insurance tribunal to try to finally resolve outstanding insurance claims from the Canterbury earthquakes. Dean Lester, who acts as a insurance claim preparer in Christchurch, told our reporter Rachel Graham the tribunal will have the power to get on and make a decision on the key sticking points, without people facing the huge cost of a high court trial.
A chart showing the status of EQC contents claims.
The Canterbury Earthquake Sequence (CES), induced extensive damage in residential buildings and led to over NZ$40 billion in total economic losses. Due to the unique insurance setting in New Zealand, up to 80% of the financial losses were insured. Over the CES, the Earthquake Commission (EQC) received more than 412,000 insurance claims for residential buildings. The 4 September 2010 earthquake is the event for which most of the claims have been lodged with more than 138,000 residential claims for this event only. This research project uses EQC claim database to develop a seismic loss prediction model for residential buildings in Christchurch. It uses machine learning to create a procedure capable of highlighting critical features that affected the most buildings loss. A future study of those features enables the generation of insights that can be used by various stakeholders, for example, to better understand the influence of a structural system on the building loss or to select appropriate risk mitigation measures. Previous to the training of the machine learning model, the claim dataset was supplemented with additional data sourced from private and open access databases giving complementary information related to the building characteristics, seismic demand, liquefaction occurrence and soil conditions. This poster presents results of a machine learning model trained on a merged dataset using residential claims from the 4 September 2010.
A video of an address by Dr. Duncan Webb, Partner of Lane Neave, at the 2015 Seismics and the City forum. This talk is about learning from complex claims and local knowledge.
A video of an address by Geoff Cavell, Managing Director of Winnie Bagoes Holding Ltd, at the 2015 Seismics and the City forum. This talk is about learning from complex claims and local knowledge.
The service will provide access to engineering, legal and wellbeing support.
Graphs showing the results of a survey on insurance claims.
A chart showing the number of settled EQC contents claims.
A graph showing how earthquake claims are to be funded.
Graphs showing statistics about the progress of Southern Response claims.
A video of an address by Peter Rose, Chief Executive of Southern Response Earthquake Services Limited, at the 2015 Seismics and the City forum. This talk is about learning from complex claims and local knowledge.
A table showing the results of a survey on insurance claims.
A table showing the status of EQC claims in South Canterbury.
EQC has reopened over 600 claims for defective foundation repairs in 12 months.
The organisation had to hire over 1000 new staff members to manage the claims.
A number of people standing on top of the huge letters 'EQC' (Earthquake Commission) scramble frantically to safety as an enormous wave representing 'Last minute claims' bears down on them. One of them shouts 'Forget earthquakes! There's something worse coming!' Refers to claims for damage after the Christchurch earthquake of 3rd September 2010. Quantity: 1 digital cartoon(s).
Architect Bob Burnett is part of a class action group yet to resolve claims with Southern Response. The group argues the insurer, which was established to settle outstanding AMI claims, has systematically short-changed them. Mr Burnett said the insurer had done more damage to his home than had been done in the earthquakes. The 40 members of the class action group head to court next Wednesday.
A video of an address by Brian Parker, Project Manager of Canterbury Communities' Earthquake Recovery Network (CanCERN) and Managing Director of Sharp Teaching, at the 2015 Seismics and the City forum. This talk is about learning from complex claims and local knowledge.
A Christchurch couple in a long running dispute over the insurance payout for their earthquake damaged home have reached an out-of-court settlement with Southern Response. The class action was brought on behalf of former AMI Insurance/Southern Response policyholders who believe the company misled them into settling their claims for less than their policies entitled them to. The lawyer for Brendan and Colleen Ross, Grant Cameron, talks to Max Towle about the settlement.
The government has announced a new "hub" offering a bunch of separate services to Christchurch locals with ongoing earthquake-related problems.
Thompson and Clark hasn't just been paid by the government to spy on Greenpeace and earthquake claimants in Christchurch. It's also been monitoring the activities of another three activist groups, including Oil Free Wellington.
In this thesis, focus is given to develop methodologies for rapidly estimating specific components of loss and downtime functions. The thesis proposes methodologies for deriving loss functions by (i) considering individual component performance; (ii) grouping them as per their performance characteristics; and (iii) applying them to similar building usage categories. The degree of variation in building stock and understanding their characteristics are important factors to be considered in the loss estimation methodology and the field surveys carried out to collect data add value to the study. To facilitate developing ‘downtime’ functions, this study investigates two key components of downtime: (i) time delay from post-event damage assessment of properties; and (ii) time delay in settling the insurance claims lodged. In these two areas, this research enables understanding of critical factors that influence certain aspects of downtime and suggests approaches to quantify those factors. By scrutinising the residential damage insurance claims data provided by the Earthquake Commission (EQC) for the 2010- 2011 Canterbury Earthquake Sequence (CES), this work provides insights into various processes of claims settlement, the time taken to complete them and the EQC loss contributions to building stock in Christchurch city and Canterbury region. The study has shown diligence in investigating the EQC insurance claim data obtained from the CES to get new insights and build confidence in the models developed and the results generated. The first stage of this research develops contribution functions (probabilistic relationships between the expected losses for a wide range of building components and the building’s maximum response) for common types of claddings used in New Zealand buildings combining the probabilistic density functions (developed using the quantity of claddings measured from Christchurch buildings), fragility functions (obtained from the published literature) and cost functions (developed based on inputs from builders) through Monte Carlo simulations. From the developed contribution functions, glazing, masonry veneer, monolithic and precast concrete cladding systems are found to incur 50% loss at inter-storey drift levels equal to 0.027, 0.003, 0.005 and 0.011, respectively. Further, the maximum expected cladding loss for glazing, masonry veneer, monolithic, precast concrete cladding systems are found to be 368.2, 331.9, 365.0, and 136.2 NZD per square meter of floor area, respectively. In the second stage of this research, a detailed cost breakdown of typical buildings designed and built for different purposes is conducted. The contributions of structural and non- structural components to the total building cost are compared for buildings of different usages, and based on the similar ratios of non-structural performance group costs to the structural performance group cost, four-building groups are identified; (i) Structural components dominant group: outdoor sports, stadiums, parkings and long-span warehouses, (ii) non- structural drift-sensitive components dominant group: houses, single-storey suburban buildings (all usages), theatres/halls, workshops and clubhouses, (iii) non-structural acceleration- sensitive components dominant group: hospitals, research labs, museums and retail/cold stores, and (iv) apartments, hotels, offices, industrials, indoor sports, classrooms, devotionals and aquariums. By statistically analysing the cost breakdowns, performance group weighting factors are proposed for structural, and acceleration-sensitive and drift-sensitive non-structural components for all four building groups. Thus proposed building usage groupings and corresponding weighting factors facilitate rapid seismic loss estimation of any type of building given the EDPs at storey levels are known. A model for the quantification of post-earthquake inspection duration is developed in the third stage of this research. Herein, phase durations for the three assessment phases (one rapid impact and two rapid building) are computed using the number of buildings needing inspections, the number of engineers involved in inspections and a phase duration coefficient (which considers the median building inspection time, efficiency of engineer and the number of engineers involved in each assessment teams). The proposed model can be used: (i) by national/regional authorities to decide the length of the emergency period following a major earthquake, and estimate the number of engineers required to conduct a post-earthquake inspection within the desired emergency period, and (ii) to quantify the delay due to inspection for the downtime modelling framework. The final stage of this research investigates the repair costs and insurance claim settlement time for damaged residential buildings in the 2010-2011 Canterbury earthquake sequence. Based on the EQC claim settlement process, claims are categorized into three groups; (i) Small Claims: claims less than NZD15,000 which were settled through cash payment, (ii) Medium Claims: claims less than NZD100,000 which were managed through Canterbury Home Repair Programme (CHRP), and (iii) Large Claims: claims above NZD100,000 which were managed by an insurance provider. The regional loss ratio (RLR) for greater Christchurch for three events inducing shakings of approximate seismic intensities 6, 7, and 8 are found to be 0.013, 0.066, and 0.171, respectively. Furthermore, the claim duration (time between an event and the claim lodgement date), assessment duration (time between the claim lodgement day and the most recent assessment day), and repair duration (time between the most recent assessment day and the repair completion day) for the insured residential buildings in the region affected by the Canterbury earthquake sequence is found to be in the range of 0.5-4 weeks, 1.5- 5 months, and 1-3 years, respectively. The results of this phase will provide useful information to earthquake engineering researchers working on seismic risk/loss and insurance modelling.
Site of government-owned company responsible for settling AMI policy-holders' claims for Canterbury earthquake damage.