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Research papers, University of Canterbury Library

The initial goal of this research was to explore how SME business models change in response to a crisis. Keeping this in mind, the business model canvas (Osterwalder & Pigneur, 2010) was used as a tool to analyse SME business models in the Canterbury region of New Zealand. The purpose was to evaluate the changes SMEs instituted in their business models after being hit by a series of earthquakes in 2010 and 2011. The idea was to conduct interviews with business owners and analyse them using grounded theory methods. As this method is iterative and requires simultaneous data collection and analysis, a tentative model was proposed after first phase of the data collection and analysis. However, as a result of this process, it became apparent that owner-specific characteristics, action orientation and networks were more prominent in the data than business model elements. Although the SMEs in this study experienced several operational changes in their business models, such as a change of location, modifications to their payment terms or expanded/restricted target markets, the suggested framework highlights how owner-specific attributes ensured the recovery of their businesses. After the initial framework was suggested, subsequent interviews were conducted to test, verify, and modify the tentative model. Three aspects of business recovery emerged: (a) cognitive coping – the business owner’s mind-set and motive; (b) adaptive coping – the ability of business owner to take corrective actions; and (c) social capital – the social network of a business owner, including formal and informal connections and their significance. Three distinct groups were identified; self-sufficient SMEs, socially-based SMEs and surviving SMEs. This thesis proposes a grounded theory of business recovery for SMEs following a disaster. Cognitive coping and social capital enabled the owners to take actions, which eventually led to the desired outcomes for the businesses.

Images, Alexander Turnbull Library

Text reads 'Dalai Lama visits Christchurch ostensibly to sympathise with quake-hit residents'. The cartoon shows the Dalai Lama bestowing blessings on a large crowd. In an insert he is seen sitting cross-legged on top of Mount Cook saying 'But off the record I came to look for a quiet spot to retire to!' Context - The Dalai Lama visited the quake-hit city for two days in early June. He also sent a letter of condolence to Prime Minister John Key after the February 22 earthquake. Quantity: 1 digital cartoon(s).

Images, Alexander Turnbull Library

The cartoon shows God sitting at his computer with an image of a devastated Christchurch on the screen. He is about to hit the 'smite' key. Text above reads 'God at his computer'. Context - Two more earthquakes rocked Christchurch on 13th June, following those of 4 September 2010 and 22 February 2011. The first magnitude 5.5 quake struck at 1pm, 10 kilometres east of Christchurch at Taylor's Mistake beach, at a depth of 11 kilometres, and sent people scrambling for cover. It was followed at 2.20pm by a more powerful magnitude 6 quake, centred 10 kilometres southeast of the city and 9km underground. Quantity: 1 digital cartoon(s).

Audio, Radio New Zealand

A business owner wants more stringent background checks for people creating professional online profiles after discovering a potential business advisor is currently on home detention for corruption. Gerard Gallagher was convicted in June after trying to personally profit from information obtained while working for the Canterbury Earthquake Recovery Authority and Ōtākaro Limited between 2014 and 2017. Online, he promotes himself as a Business Advisor despite still serving a sentence of 12 months' home detention. Niva Chittock reports.

Images, Alexander Turnbull Library

A man carrying a life-saving ring printed with the words 'Marlborough Chamber of Commerce' that is attached to a rope labelled 'Business lifeline' shouts 'Ahoy Christchurch businesses!' Context - enticing Christchurch businesses to other places after the earthquake. Marlborough Chamber of Commerce general manager Brian Dawson said the chamber's first priority was supporting Christchurch businesses through their association with the Canterbury Chamber of Commerce. "When people start to weigh up their options, Marlborough has to be an option. We can show them Marlborough's an attractive place to do business." Residential development could also benefit from Christchurch arrivals, he said. (Stuff 2 March 2011) Quantity: 1 digital cartoon(s).