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Images, Alexander Turnbull Library

The title is 'Gerry BrownLie?' and the cartoon shows the Minister for Earthquake recovery, Gerry Brownlee, saying 'It was NOT a lie. It was a false promise'. Context: Earthquake Minister Gerry Brownlee has apologised for falsely promising red zone homeowners they would be paid out for improvements to their house. Brownlee promised in June that, in some cases, home improvements like new kitchens would be included in the government settlement offer for red zone houses. But the offer is only valid if the improvement has added to the footprint of the house. (Press - 4 September 2011) Alternate version of DCDL-0018758 Quantity: 1 digital cartoon(s).

Images, Alexander Turnbull Library

A man, half shown, sits on a loo and says 'Dang! I'm busting again! as he reaches for the toilet paper which has a different 'quake claim' printed on each section. Context - Magnitude 6.0 and 5.5 earthquakes rocked Christchurch again at 1pm and 2.20pm on 13th June 2011. These quakes follow the first earthquake on September 4th 2010 and the second on February 22nd 2011. (www.stuff.co.nz, 13 June 2011) Each time there is a significant quake more damage is done and so people have to make further insurance claims. Quantity: 1 digital cartoon(s).

Research papers, University of Canterbury Library

The 1995 book, “Wellington after the quake: the challenge of rebuilding cities”, is reviewed in light of the 2010/2011 Canterbury, New Zealand, earthquakes. Lessons are drawn related to the difficulties of recovery of complex infrastructure systems after disasters.

Research papers, University of Canterbury Library

This study analyses the Earthquake Commission’s (EQC) insurance claims database to investigate the influence of seismic intensity and property damage resulting from the Canterbury Earthquake Sequence (CES) on the repair costs and claim settlement duration for residential buildings. Firstly, the ratio of building repair cost to its replacement cost was expressed as a Building Loss Ratio (BLR), which was further extended to Regional Loss Ratio (RLR) for greater Christchurch by multiplying the average of all building loss ratios with the proportion of building stock that lodged an insurance claim. Secondly, the total time required to settle the claim and the time taken to complete each phase of the claim settlement process were obtained. Based on the database, the regional loss ratio for greater Christchurch for three events producing shakings of intensities 6, 7, and 8 on the modified Mercalli intensity scale were 0.013, 0.066, and 0.171, respectively. Furthermore, small (less than NZD15,000), medium (between NZD15,000 and NZD100,000), and large (more than NZD100,000) claims took 0.35-0.55, 1.95-2.45, and 3.35-3.85 years to settle regardless of the building’s construction period and earthquake intensities. The number of claims was also disaggregated by various building characteristics to evaluate their relative contribution to the damage and repair costs.

Videos, UC QuakeStudies

A video of a presentation by Hugh Cowan, General Manager of Reinsurance, Research and Education at EQC, during a panel at the 2016 Seismics in the City Conference. The panel has three themes:A City on the Move: Collaboration and Regeneration: "'Christchurch is now moving rapidly from the recovery phase into a regeneration stage with Central and Local Government working with the wider community, including the business community to ensure we get optimal outcomes for greater Christchurch' (CECC)."Looking Back: Remembering and Learning: "What are the milestones? What are the millstones? What have we learnt? What have we applied?"Looking Forward: Visioning and Building: "What do we aspire to? What are the roadblocks? What is the way forward?"

Audio, Radio New Zealand

An insurance expert says a Supreme Court decision yesterday could open lawyers up to legal action from anybody who has bought a home in Christchurch since the 2010 and 2011 earthquakes. The court's decision makes it clear that insurers cannot be held liable for meeting the full replacement cost of a quake damaged home by the subsequent purchaser of that house.

Research papers, University of Canterbury Library

This study analyses the success and limitations of the recovery process following the 2010–11 earthquake sequence in Christchurch, New Zealand. Data were obtained from in-depth interviews with 32 relocated households in Christchurch, and from a review of recovery policies implemented by the government. A top-down approach to disaster recovery was evident, with the creation of multiple government agencies and processes that made grassroots input into decision-making difficult. Although insurance proceeds enabled the repair and rebuilding of many dwellings, the complexity and adversarial nature of the claim procedures also impaired recovery. Householders’ perceptions of recovery reflected key aspects of their post-earthquake experiences (e.g. the housing offer they received, and the negotiations involved), and the outcomes of their relocation (including the value of the new home, their subjective well-being, and lifestyle after relocation). Protracted insurance negotiations, unfair offers and hardships in post-earthquake life were major challenges to recovery. Less-thanfavourable recovery experiences also transformed patterns of trust in local communities, as relocated householders came to doubt both the government and private insurance companies’ ability to successfully manage a disaster. At the same time, many relocated households expressed trust in their neighbours and communities. This study illuminates how government policies influence disaster recovery while also suggesting a need to reconsider centralised, top-down approaches to managing recovery.

Articles, UC QuakeStudies

A PDF copy of a media release by All Right? titled "Growing concern for the wellbeing of those with unsettled EQC and Insurance Claims". The media release details research conducted by Opinions Market Research for All Right?, and includes quotes from All Right? Campaign Manager Sue Turner and Dr Lucy D'Aeth (All Right?).

Images, Alexander Turnbull Library

A container labelled 'Chch East residents'has landed on the far side of the planet Mars. Others have landed or are descending. People in space suits exit the containers. One of them shakes hands with a green Martian commenting to him that the ground there is solid, it has nice views and the locals are a lot less alien than the insurance agents back home. Context: refers to NASA's exploration of the surface of Mars by the Curiosity rover. The rover landed on Mars in September 2012 and the ongoing problems of earthquake survivors in Christchurch's eastern suburbs. Quantity: 1 digital cartoon(s).

Images, Alexander Turnbull Library

A man representing 'EQC' (Earthquake Commission) talks to a couple outside their collapsed house. He says 'Unfortunately, this is a NORTH Canterbury collapse - so you'll only get your first $100,000 back.' Context: This refers both to the collapse of the South Canterbury Finance Company and to the problems that people are having with insurance companies in North Canterbury after the first Christchurch earthquake on September 4th 2010. Quantity: 1 digital cartoon(s).

Audio, Radio New Zealand

As the government eyes an EQC overhaul, Christchurch earthquake insurance specialist Dean Lester wants to see action, not hear more empty words. This after a report yesterday found EQC staff had no confidence in their own data, and the organisation needed to drastically improve its treatment of claimants. The minister in charge of the Earthquake Commission is calling for immediate changes to the organisation.

Audio, Radio New Zealand

A protest is underway outside insurance company Vero's Christchurch's office, with building owners dismayed to be still fighting for earthquake repairs 10 years on.  The protest was organised by the owners of an 11 unit apartment block in New Brighton, who says Vero is purposefully delaying progress to wear them down.  RNZ's reporter Rachel Graham is at the protest and spoke to Meriana Johnsen