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Audio, Radio New Zealand

An elderly Christchurch couple are crying foul over EQC's site visit policy under alert level two. EQC says the measures, outlined in emails to clients, are crucial for staff and customer safety. But John and Frances van Petegem, who have been waiting years to have botched earthquake repairs put right, say EQC's rules are causing further delays and stress. Nick Truebridge has the story.

Audio, Radio New Zealand

The former Earthquake Commission minister, Gerry Brownlee, is defending EQC over claims its assessors in Christchurch were not properly qualified. A growing number of homeowners in the city are discovering EQC assessors have completely missed quake damage including broken foundations costing hundreds of thousands to repair. That's been disastrous for people who've bought homes with hidden damage who are sometimes finding private insurers unwilling to cover the cost of putting right mistakes made by EQC. The company hired by EQC to carry out repairs was Fletcher Construction. Its chief executive at the time, Mark Binns, told Checkpoint that EQC probably hired unqualified people to assess quake damaged homes. Gerry Brownlee refused to be drawn on the comments from Mr Binns. But when asked by RNZ Christchurch reporter, Conan Young, if it was acceptable to have retired policemen, school principals and vacuum cleaner salesmen carrying out assessments for EQC, he admitted finding enough people to do the job was a challenge.

Images, Alexander Turnbull Library

Commentary from the cartoonist 'The Earthquake Commission's leak of 83,000 files is like a storyline from Alfred Hitchcock: : a loon attempts to shock a nation that has already been rendered braindead from previous shocks.Note: EQC is ued here as an 'echo' of the term ECT [electro convulsive therapy...ie shock treatment].' In March 2013, there was a massive leak of of some 83,000 EQC files relating to individual claims relating to the Christchurch earthquakes. Quantity: 1 digital cartoon(s).

Audio, Radio New Zealand

The EQC Minister says she is concerned a threatening letter sent to the Earthquake Commission may have been sent by the same person who sent staff a bullet in the post two years ago. Police are investigating an anonymous threat in a letter sent to EQC staff on the 1st of May. The threat made reference to the Christchurch mosque attacks and has forced EQC to increase security at all its offices. Indira spoke with insurance advocate of 26 years, Dean Lester.

Audio, Radio New Zealand

EQC was ill-prepared to deal with the wide spread damage of the Christchurch Earthquakes and as a consequence its reputation been left in tatters with many seeing the commission as uncaring, miserly and inefficient. That is according to the findings of the inquiry into EQC and its handling of quake claims in Canterbury and Kaikōura. Inquiry Chair Dame Silvia Cartwright lays out a raft of inadequacies including EQC not being equiped to handle a mass scale managed repair programme - leading to multiple mistakes, poor staffing decisions and inadequate quality control. Damage assessments were the root of claimants disputes time and time again. Dame Silvia Cartwright described to Checkpoint the way claimants have been treated by EQC.

Videos, UC QuakeStudies

A video of an interview with Sarah O'Brien about the official information requests that she is filing with EQC. O'Brien talks about the substandard living conditions that Cantabrians are having to deal with while they wait for EQC to respond to them.

Audio, Radio New Zealand

The government plans to introduce legislation to change the Earthquake Commission's operations, after a report found major failings. It found EQC was woefully unprepared as it dealt with the Canterbury quakes, and made dozens of recommendations about clarifying EQC's role and improving the way it deals with claimants. RNZ political reporter Yvette McCullough has more.

Research papers, University of Canterbury Library

This research briefing reports on the key findings of a computer-assisted text analysis of records from The Press newspaper related to the Earthquake Commission (EQC) from 2010 to 2019. The briefing has been prepared as a submission to the Public Inquiry into the Earthquake Commission. The aim of producing this research briefing is to provide the Public Inquiry with preliminary findings of a large-scale overview of media coverage on EQC and to identify and quantify key features and trends in public discourse about EQC over time. This research, which aggregates many stories and voices over time, offers a unique lens to view how EQC has been collectively represented, understood and experienced by the people of Canterbury.

Audio, Radio New Zealand

There are 1,600 Canterbury homeowners with earthquake claims still open with EQC. About 100 homeowners turned up to a meeting organised by EQC Fix in Christchurch on Monday night - all with stories of home repair hell, botched repairs, or seemingly never-ending arguments with EQC, Southern Response, or their private insurer. They were all tired and wondering why they still had to fight more than nine years on from the first Canterbury Earthquake. Checkpoint video journalist Logan Church travelled to Christchurch to speak to those still fighting for what they believe they are entitled too.  

Audio, Radio New Zealand

As the government eyes an EQC overhaul, Christchurch earthquake insurance specialist Dean Lester wants to see action, not hear more empty words. This after a report yesterday found EQC staff had no confidence in their own data, and the organisation needed to drastically improve its treatment of claimants. The minister in charge of the Earthquake Commission is calling for immediate changes to the organisation.