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Research papers, University of Canterbury Library

Following the September 2010 earthquake and the closure of a number of campus libraries, library staff at the University of Canterbury was forced to rethink how they connected with their users. The established virtual reference service now meant library staff could be contacted regardless of their physical location. After the February earthquake, with University library closures ranging from 3 weeks to indefinite, this service came into its own as a vital communication tool. It facilitated contact between the library and both students and academics, as well as proving invaluable as a means for library staff to locate and communicate with each other. Transcripts from our post-earthquake interactions with users were analyzed using NVivo and will be presented in poster format showing the increase in usage of the service following the earthquakes, who used the service most, and the numbers and types of questions received. Our virtual reference tool was well used in the difficult post-earthquake periods and we can see this usage continuing as university life returns to normal.

Research papers, University of Canterbury Library

On 4 September 2010, people in Canterbury were shaken from their beds by a major earthquake. This report tells the story of the University of Canterbury (UC), its staff and its students, as they rose to the many challenges presented by the earthquake. This report however, is intended to do more than just acknowledge their hard work and determination; it also critically reflects on the things that worked well and the aspects of the response that, in hindsight, could have been done better. Luckily major events such as this earthquake do not happen every day. UC has benefited from the many universities around the world that have shared their experiences of previous disasters. We hope that this report serves to pass forward the favour and enables others to benefit from the lessons that we have learnt from this event.