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Images, UC QuakeStudies

Damage to a residential property in Richmond. The brick wall of the garage has collapse inward, and the roof fallen in on top of it. The driveway is badly cracked and buckled. The photographer comments, "These photos show our old house in River Rd. The brick garage just collapsed, pulling the gate over as it fell".

Images, UC QuakeStudies

A damaged driveway bridge over Dudley Creek has been blocked off with warning tape. The sides of the bridge have slumped, and the driveway surface has buckled and cracked. In the background, the gates to the property are misaligned. The photographer comments, "The bridge to a large mansion on a huge section was displaced by half a metre".

Images, UC QuakeStudies

A damaged driveway bridge over Dudley Creek has been blocked off with warning tape. The sides of the bridge have slumped, and the driveway surface has buckled and cracked. In the background, the gates to the property are misaligned. The photographer comments, "The bridge into the mansion in Banks Avenue is as broken as the mansion itself".

Images, UC QuakeStudies

A damaged driveway bridge over Dudley Creek has been blocked off with warning tape. The sides of the bridge have slumped, and the driveway surface has buckled and cracked. In the background, the gates to the property are misaligned. The photographer comments, "The bridge to a large mansion on a huge section was displaced by half a metre".

Images, UC QuakeStudies

Damage to a residential property in Richmond. The brick wall of the garage has collapse inward, and the roof fallen in on top of it. The photographer comments, "These photos show our old house in River Rd and recovery work around Richmond and St Albans. The neighbours behind us used the kayak to get in to their house - it's flooded by Dudley Creek which runs behind the block, plus major liquefaction. Our old garage provides a good spot to park it".

Videos, UC QuakeStudies

A video of a presentation by Dr Duncan Webb, Partner at Lane Neave, during the third plenary of the 2016 People in Disasters Conference. The presentation is titled, "Loss of Trust and other Earthquake Damage".The abstract for this presentation reads as follows: It was predictable that the earthquakes which hit the Canterbury region in 2010 and 2011 caused trauma. However, it was assumed that recovery would be significantly assisted by governmental agencies and private insurers. The expectation was that these organisations would relieve the financial pressures and associated anxiety caused by damage to property. Some initiatives did exactly that. However, there are many instances where difficulties with insurance and related issues have exacerbated the adverse effects of the earthquakes on people's wellness. In some cases, stresses around property issues have become and independent source of extreme anxiety and have had significant impacts on the quality of people's lives. Underlying this problem is a breakdown in trust between citizen and state, and insurer and insured. This has led to a pervading concern that entitlements are being denied. While such concerns are sometimes well founded, an approach which is premised on mistrust is frequently highly conflicted, costly, and often leads to worse outcomes. Professor Webb will discuss the nature and causes of these difficulties including: the complexity of insurance and repair issues, the organisational ethos of the relevant agencies, the hopes of homeowners and the practical gap which commonly arises between homeowner expectation and agency response. Observations will be offered on how the adverse effects of these issues can be overcome in dealing with claimants, and how such matters can be managed in a way which promotes the wellness of individuals.