A PDF copy of a handwritten journal kept by Robin Robins, documenting the repair work on his earthquake-damaged home between November 2012 and April 2017. Note that some personal information has been redacted from this document.
A story submitted by Cathryn Bridges to the QuakeStories collection.
A story submitted by Lynne Ball to the QuakeStories website.
A story submitted by Rosie Belton to the QuakeStories website.
An entry from Deb Robertson's blog for 29 February 2012 entitled, "In my kitchen...".
A story submitted by Rose to the QuakeStories website.
An entry from Jennifer Middendorf's blog for 4 September 2010 entitled, "It's been a weird sort of day".
An entry from Deb Robertson's blog for 7 March 2012 entitled, "Benefits of a giant sort out.....".
A story submitted by Marcia Mackrell to the QuakeStories website.
A story submitted by Lynette Evans to the QuakeStories website.
A photograph of a poster on the window of the Earthquake Services building on the corner of Fitzgerald Avenue and Ferry Road. The poster is in the style of Barack Obama's "Hope" campaign poster, and depicts Bryan Staples with the message "Insurance, hope".
A story submitted by Brenda Greene to the QuakeStories website.
A story submitted by Polly to the QuakeStories website.
A story submitted by Jo Wicken to the QuakeStories website.
A story submitted by Peter Low to the QuakeStories website.
A story submitted by Jo Nicholls-Parker and Petra Van Asten to the QuakeStories website.
An entry from Jennifer Middendorf's blog for 31 May 2013 entitled, "1000 days".
A story submitted by Lin to the QuakeStories website.
A story submitted by Sarndra to the QuakeStories website.
A story submitted by Sue Hamer to the QuakeStories website.
A video of a presentation by Dr Duncan Webb, Partner at Lane Neave, during the third plenary of the 2016 People in Disasters Conference. The presentation is titled, "Loss of Trust and other Earthquake Damage".The abstract for this presentation reads as follows: It was predictable that the earthquakes which hit the Canterbury region in 2010 and 2011 caused trauma. However, it was assumed that recovery would be significantly assisted by governmental agencies and private insurers. The expectation was that these organisations would relieve the financial pressures and associated anxiety caused by damage to property. Some initiatives did exactly that. However, there are many instances where difficulties with insurance and related issues have exacerbated the adverse effects of the earthquakes on people's wellness. In some cases, stresses around property issues have become and independent source of extreme anxiety and have had significant impacts on the quality of people's lives. Underlying this problem is a breakdown in trust between citizen and state, and insurer and insured. This has led to a pervading concern that entitlements are being denied. While such concerns are sometimes well founded, an approach which is premised on mistrust is frequently highly conflicted, costly, and often leads to worse outcomes. Professor Webb will discuss the nature and causes of these difficulties including: the complexity of insurance and repair issues, the organisational ethos of the relevant agencies, the hopes of homeowners and the practical gap which commonly arises between homeowner expectation and agency response. Observations will be offered on how the adverse effects of these issues can be overcome in dealing with claimants, and how such matters can be managed in a way which promotes the wellness of individuals.
A story submitted by Gaynor James to the QuakeStories website.
A poster created by Empowered Christchurch to advertise their submission to the CERA Draft Transition Recovery Plan on social media.The poster reads, "Submission, CERA Draft Transition Recovery Plan. Risk Acceptance. It is the role of insurance companies, the EQC included, to accept the risks covered under their terms of reference/policies and compensate policyholders when such risks eventuate. However, many policyholders in Christchurch have not been compensated for the damage to their homes and their lives. These responsibilities need to be faced by the entities responsible. An equitable solution needs to be found for properties with hazards such as flooding that are a direct result of the earthquakes. In tandem with this, every effort must be made to protect residents from the risks posed by climate change. We need a city that is driven by the people that live in it, and enabled by a bureaucracy that accepts and mitigates risks, rather than transferring them to the most vulnerable residents".