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Images, UC QuakeStudies

The front of Christ Church Cathedral. The upper part of the front wall has crumbled leaving the inside space exposed. Steel bracing has been placed against the wall to limit further damage. The Citizens' Memorial statue stands to the left.

Images, UC QuakeStudies

The front of Christ Church Cathedral. The upper part of the front wall has crumbled leaving the inside space exposed. Steel bracing has been placed against the front wall to limit further damage. The Citizens' Memorial statue stands to the left.

Images, UC QuakeStudies

For the first time in November 2011, Christchurch residents finally had the opportunity to see the earthquake-damaged city centre on the Red Zone bus tours organised by CERA. Partial view of the Citizens' War Memorial beside the cathedral.

Images, UC QuakeStudies

The Citizens' Memorial statue beside the cathedral, with bracing around the neck and waist of the angel to prevent further damage. Taken on a day when a walkway was opened up between Re:Start Mall and Cathedral Square to allow temporary public access.

Images, UC QuakeStudies

A photograph of members of the Red Cross at the Registration table in Cowles Stadium on Pages Road. The stadium was set up by Civil Defence as temporary accommodation for citizens displayed by the 4 September 2010 earthquake.

Images, UC QuakeStudies

A photograph of volunteers from the Wellington Emergency Management Office putting a mattress into a skip outside Cowles Stadium. The stadium was set up by Civil Defence as temporary accommodation for citizens displaced by the 4 September 2010 earthquake.

Images, UC QuakeStudies

A photograph of volunteers from the Wellington Emergency Management Office sitting on a skip full of mattresses outside Cowles Stadium. The stadium was set up by Civil Defence as temporary accommodation for citizens displaced by the 4 September 2010 earthquake.

Images, UC QuakeStudies

A photograph of volunteers from the Wellington Emergency Management Office brushing dirt off mattresses in a skip outside Cowles Stadium. The stadium was set up by Civil Defence as temporary accommodation for citizens displaced by the 4 September 2010 earthquake.

Images, UC QuakeStudies

A photograph of volunteers from the Wellington Emergency Management Office sitting on a skip full of mattresses outside Cowles Stadium. The stadium was set up by Civil Defence as temporary accommodation for citizens displaced by the 4 September 2010 earthquake.

Images, UC QuakeStudies

A photograph of stretchers and blankets in Cowles Stadium on Pages Road. The stadium was set up by Civil Defence as temporary accommodation for citizens displaced by the 4 September 2010 earthquake. In the background are a stack of mattresses and a cot.

Images, UC QuakeStudies

A photograph of emergency personnel in Cowles Stadium on Pages Road. The stadium was set up by Civil Defence as temporary accommodation for citizens displaced by the 4 September 2010 earthquake. In the foreground, the registration table has a Civil Defence sign reading, "Please register here".

Images, UC QuakeStudies

A photograph of volunteers from the Wellington Emergency Management Office working at the reception in Cowles Stadium on Pages Road. The stadium was set up by Civil Defence as temporary accommodation for citizens displaced by the 4 September 2010 earthquake. One of the volunteers is holding a cat in a carrier.

Images, UC QuakeStudies

A photograph of a section of a mural on one side of the Shoreline Fitness Centre on Hawke Street. This section of the mural contains bubbles with artworks painted inside. One of the bubbles contains a message, reading, "Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed it is the only thing that ever has. Margaret Mead".

Images, UC QuakeStudies

A photograph of a section of a mural on one side of the Shoreline Fitness Centre on Hawke Street. This section of the mural contains bubbles with artworks painted inside. One of the bubbles contains a message, reading, "Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed it is the only thing that ever has. Margaret Mead".

Images, UC QuakeStudies

A photograph of a temporary sign set up at the entrance to Cowles Stadium by Civil Defence. The stadium was set up as temporary accommodation for citizens displaced by the 4 September 2010 earthquake. The sign reads, "Welcome to Cowles Stadium. Earthquake affected people only - you must register with Red Cross to receive help. Other help go to Winz Office, 154 Aldwins Road, Linwood. Please, no alcohol, no drugs on site. Food and drinks only in designated areas".

Videos, UC QuakeStudies

A video of a presentation by Dr Duncan Webb, Partner at Lane Neave, during the third plenary of the 2016 People in Disasters Conference. The presentation is titled, "Loss of Trust and other Earthquake Damage".The abstract for this presentation reads as follows: It was predictable that the earthquakes which hit the Canterbury region in 2010 and 2011 caused trauma. However, it was assumed that recovery would be significantly assisted by governmental agencies and private insurers. The expectation was that these organisations would relieve the financial pressures and associated anxiety caused by damage to property. Some initiatives did exactly that. However, there are many instances where difficulties with insurance and related issues have exacerbated the adverse effects of the earthquakes on people's wellness. In some cases, stresses around property issues have become and independent source of extreme anxiety and have had significant impacts on the quality of people's lives. Underlying this problem is a breakdown in trust between citizen and state, and insurer and insured. This has led to a pervading concern that entitlements are being denied. While such concerns are sometimes well founded, an approach which is premised on mistrust is frequently highly conflicted, costly, and often leads to worse outcomes. Professor Webb will discuss the nature and causes of these difficulties including: the complexity of insurance and repair issues, the organisational ethos of the relevant agencies, the hopes of homeowners and the practical gap which commonly arises between homeowner expectation and agency response. Observations will be offered on how the adverse effects of these issues can be overcome in dealing with claimants, and how such matters can be managed in a way which promotes the wellness of individuals.