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Audio, Radio New Zealand

As we approach the tenth anniversary of the Christchurch earthquake there are renewed calls for an inquiry into how Southern Response dealt with Canterbury earthquake claimants. Last year the government set up a support package for those who were short changed by Southern Response for their earthquake repairs. It came after a landmark High Court case found Southern Response misled and deceived Karl and Alison Dodds. Insurance claimants advocate, Ali Jones, says ten years on, lessons haven't been learned from how people were treated by Southern Response. She told RNZ reporter Sally Murphy that dealing with them is hell.

Audio, Radio New Zealand

A Christchurch couple in a long running dispute over the insurance payout for their earthquake damaged home have reached an out-of-court settlement with Southern Response. The class action was brought on behalf of former AMI Insurance/Southern Response policyholders who believe the company misled them into settling their claims for less than their policies entitled them to. The lawyer for Brendan and Colleen Ross, Grant Cameron, talks to Max Towle about the settlement.  

Audio, Radio New Zealand

Matthew McEachen should have had most of his life ahead of him when he died on February 22, 2011. The 25-year-old was a talented artist and designer, putting his skills to good use at the Southern Ink tattoo shop on Colombo St. But when the earthquake struck, Bruce, Jeanette and Sarah McEachen lost their much-loved son and older brother. Ten years on, Matti's legacy lives on. Checkpoint reporter Nick Truebridge and cameraman Nate McKinnon with his story.