EQC level 2 rules causing more delays, stress - Christchurch couple

Audio, Radio New Zealand

An elderly Christchurch couple are crying foul over EQC's site visit policy under alert level two. EQC says the measures, outlined in emails to clients, are crucial for staff and customer safety. But John and Frances van Petegem, who have been waiting years to have botched earthquake repairs put right, say EQC's rules are causing further delays and stress. Nick Truebridge has the story.