Some 10 years on from the devastating Canterbury quakes, the wait is still not over when it comes to law changes needed to improve the Earthquake Commission.
The government will not get it done until 2021, if it's re-elected. Meanwhile cases of botched quake repairs needing a fix are still flooding into EQC, Greater Christchurch Regeneration Minister Megan Woods told Checkpoint.
Time is nearly up for owners of on-sold quake damaged properties in Canterbury to apply to claim money for botched repairs. The Government announced last year it would give an ex-gratia payment to home-owners with properties that went over the Earthquake Commission's then cap of $100,000. Today is the last day for applications after the original August deadline was extended due to Covid-19. But there are calls to extend that deadline again, as applications have flooded in over the past month.
EQC was ill-prepared to deal with the wide spread damage of the Christchurch Earthquakes and as a consequence its reputation been left in tatters with many seeing the commission as uncaring, miserly and inefficient.
That is according to the findings of the inquiry into EQC and its handling of quake claims in Canterbury and Kaikōura.
Inquiry Chair Dame Silvia Cartwright lays out a raft of inadequacies including EQC not being equiped to handle a mass scale managed repair programme - leading to multiple mistakes, poor staffing decisions and inadequate quality control.
Damage assessments were the root of claimants disputes time and time again.
Dame Silvia Cartwright described to Checkpoint the way claimants have been treated by EQC.
There are 1,600 Canterbury homeowners with earthquake claims still open with EQC. About 100 homeowners turned up to a meeting organised by EQC Fix in Christchurch on Monday night - all with stories of home repair hell, botched repairs, or seemingly never-ending arguments with EQC, Southern Response, or their private insurer. They were all tired and wondering why they still had to fight more than nine years on from the first Canterbury Earthquake. Checkpoint video journalist Logan Church travelled to Christchurch to speak to those still fighting for what they believe they are entitled too.
An elderly Christchurch couple are crying foul over EQC's site visit policy under alert level two.
EQC says the measures, outlined in emails to clients, are crucial for staff and customer safety.
But John and Frances van Petegem, who have been waiting years to have botched earthquake repairs put right, say EQC's rules are causing further delays and stress.
Nick Truebridge has the story.
A scathing inquiry into the Earthquake Commission's handling of the 2010 and 2011 Canterbury earthquakes could mean huge change for how it handles claims.
The Government says it's committed to implementing all of the recommendations from the inquiry, including improving its communication, planning and preparedness and dispute resolution.
John Goddard, an insurance and employment law barrister who dealt with more than 4000 claims at the time, says repairs were handled poorly and the new recommendations won't cover all the bases.
John Goddard and Melanie Bourke of EQC Fix speak to Corin Dann.
A school leader says the Ministry of Education of wasted millions of taxpayer dollars over years of earthquake repairs, and was obstructive and misleading.
The building budget at Christchurch Girls High School has blown out by 50 percent to $40 million and it's not finished, even after five years of work.
Mike Lay, who was chair of the board of trustees for most of those years, until 2018, says the ministry botched the job then targeted him when he tried to hold it accountable.
He told Phil Pennington about the school's struggle to get the school re-built properly.
A heritage advocate says he is over the moon to see a special piece of this country's history restored for future generations to enjoy. Three second world war era gun emplacements have been officially opened at Godley Head near Christchurch. The concrete bunkers and network of tunnels were badly damaged in the 2011 earthquakes and have only now been repaired and had screeds of graffiti removed. At the height of the war, the guns at the entry to Lyttelton Harbour were home to two thousand army personnel. They were the main defence from an anticipated Japanese invasion. The Godley Heads Heritage Trust chair, Peter Wilkins, told Conan Young the restored emplacements will ensure this history is never forgotten.
Southern Response is back in court today - this time having a final go at arguing that a class action against it should not be an 'opt-out'.
Christchurch residents Brendan and Colleen Ross say the state insurer deliberately withheld the true cost of repairing their home which was damaged in the Canterbury earthquakes.
They are now among 3000 people represented in a class action led by Christchurch lawyer Grant Cameron.
In September last year the Court of Appeal decided the class action could proceed on an 'opt-out' basis - which means it would cover more people and potentially cost the state-owned insurer more money if it loses.
Southern Response is challenging that decision in the Supreme Court, a two day hearing wrapped up on Tuesday.
Checkpoint reporter Logan Church was there.
A Christchurch couple locked in an ongoing legal battle with state-owned quake insurer Southern Response says it is sobering for a Court of Appeal decision to go their way, one decade on from the harrowing earthquakes.
An earlier High Court decision found Southern Response guilty of misleading and deceptive behaviour when it short-changed Karl and Alison Dodds tens of thousands of dollars after their quake damaged house was written off.
The Dodds say they were tricked into accepting a lower offer from Southern Response only to later discover the insurer had kept secret from them a second higher estimate to rebuild their damaged house, a so-called second secret detailed repair and rebuild analysis (DRA).
The High Court ordered Southern Response to pay the Dodds almost $180,000 in damages, plus costs.
But the government appealed the decision, saying it needed clarity, because of the thousands of similar cases it could be liable for.
The Court of Appeal reduced the damages Southern Response has to pay $10,656.44 due to an earlier error in calculations.
The Minister responsible Grant Robertson has declined to be interviewed.
Southern Response also declined to be interviewed. Neither have ruled out appealing the decision in the Supreme Court.