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Audio, Radio New Zealand

There are 1,600 Canterbury homeowners with earthquake claims still open with EQC. About 100 homeowners turned up to a meeting organised by EQC Fix in Christchurch on Monday night - all with stories of home repair hell, botched repairs, or seemingly never-ending arguments with EQC, Southern Response, or their private insurer. They were all tired and wondering why they still had to fight more than nine years on from the first Canterbury Earthquake. Checkpoint video journalist Logan Church travelled to Christchurch to speak to those still fighting for what they believe they are entitled too.  

Audio, Radio New Zealand

A Christchurch earthquake insurance specialist says a critical report of the Earthquake Commission is a good start but doesn't go far enough. The report by an independent ministerial advisor says EQC staff have no confidence in their own data, and that the organisation needs to dramatically improve the way it communicates with claimants. The advisor, Christine Stevenson, said EQC was unable even to tell her how many claims it's still dealing with from the Canterbury earthquakes. Dean Lester is a Christchurch insurance advocate and claims preparer. He talks to Susie Ferguson.