Tower upbeat about future performance
Audio, Radio New Zealand
Insurance company, Tower, says it's started the year on a positive note despite bad weather and lingering complex claims from the Christchurch earthquakes.
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Billy Bird - Ep 4
Audio, Radio New Zealand
Liam takes a work trip to Christchurch. Iris gets a part-time job but before she can start she gets a call from the school about Billy's reaction to an earthquake drill.
EQC needs to 'empower staff' to take action - Dean Lester
Audio, Radio New Zealand
A Christchurch earthquake insurance specialist says a critical report of the Earthquake Commission is a good start but doesn't go far enough. The report by an independent ministerial advisor says EQC staff have no confidence in their own data, and that the organisation needs to dramatically improve the way it communicates with claimants. The advisor, Christine Stevenson, said EQC was unable even to tell her how many claims it's still dealing with from the Canterbury earthquakes. Dean Lester is a Christchurch insurance advocate and claims preparer. He talks to Susie Ferguson.
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