An elderly Christchurch couple are crying foul over EQC's site visit policy under alert level two. EQC says the measures, outlined in emails to clients, are crucial for staff and customer safety. But John and Frances van Petegem, who have been waiting years to have botched earthquake repairs put right, say EQC's rules are causing further delays and stress. Nick Truebridge has the story.
The former Earthquake Commission minister, Gerry Brownlee, is defending EQC over claims its assessors in Christchurch were not properly qualified. A growing number of homeowners in the city are discovering EQC assessors have completely missed quake damage including broken foundations costing hundreds of thousands to repair. That's been disastrous for people who've bought homes with hidden damage who are sometimes finding private insurers unwilling to cover the cost of putting right mistakes made by EQC. The company hired by EQC to carry out repairs was Fletcher Construction. Its chief executive at the time, Mark Binns, told Checkpoint that EQC probably hired unqualified people to assess quake damaged homes. Gerry Brownlee refused to be drawn on the comments from Mr Binns. But when asked by RNZ Christchurch reporter, Conan Young, if it was acceptable to have retired policemen, school principals and vacuum cleaner salesmen carrying out assessments for EQC, he admitted finding enough people to do the job was a challenge.
Christchurch City Councillor Ali Jones talks about what the cull of EQC staff will mean for life in the post-earthquake city.
The EQC Minister says she is concerned a threatening letter sent to the Earthquake Commission may have been sent by the same person who sent staff a bullet in the post two years ago. Police are investigating an anonymous threat in a letter sent to EQC staff on the 1st of May. The threat made reference to the Christchurch mosque attacks and has forced EQC to increase security at all its offices. Indira spoke with insurance advocate of 26 years, Dean Lester.
EQC was ill-prepared to deal with the wide spread damage of the Christchurch Earthquakes and as a consequence its reputation been left in tatters with many seeing the commission as uncaring, miserly and inefficient. That is according to the findings of the inquiry into EQC and its handling of quake claims in Canterbury and Kaikōura. Inquiry Chair Dame Silvia Cartwright lays out a raft of inadequacies including EQC not being equiped to handle a mass scale managed repair programme - leading to multiple mistakes, poor staffing decisions and inadequate quality control. Damage assessments were the root of claimants disputes time and time again. Dame Silvia Cartwright described to Checkpoint the way claimants have been treated by EQC.
A Christchurch couple fighting their insurer and the Earthquake Commission in court say accepting EQC's offer would leave them massively out of pocket.
The government plans to introduce legislation to change the Earthquake Commission's operations, after a report found major failings. It found EQC was woefully unprepared as it dealt with the Canterbury quakes, and made dozens of recommendations about clarifying EQC's role and improving the way it deals with claimants. RNZ political reporter Yvette McCullough has more.
The EQC has got the green light to start settling the claims of thousands of Christchurch people whose homes became more at risk of flooding after the earthquakes.
The Earthquake Commission has already received about 7,000 claims from last week's Kaikoura quake. EQC expects the number of claims to be fewer than in Christchurch.
There are 1,600 Canterbury homeowners with earthquake claims still open with EQC. About 100 homeowners turned up to a meeting organised by EQC Fix in Christchurch on Monday night - all with stories of home repair hell, botched repairs, or seemingly never-ending arguments with EQC, Southern Response, or their private insurer. They were all tired and wondering why they still had to fight more than nine years on from the first Canterbury Earthquake. Checkpoint video journalist Logan Church travelled to Christchurch to speak to those still fighting for what they believe they are entitled too.
A Christchurch family have found themselves stuck with a house that is too unsafe to live in after a fire revealed earthquake damage, which EQC admits it failed to identify.
As the government eyes an EQC overhaul, Christchurch earthquake insurance specialist Dean Lester wants to see action, not hear more empty words. This after a report yesterday found EQC staff had no confidence in their own data, and the organisation needed to drastically improve its treatment of claimants. The minister in charge of the Earthquake Commission is calling for immediate changes to the organisation.
The EQC says it has enough staff and money in the kitty to respond to the latest earthquakes, despite still having work to do in Christchurch - five years after on.
EQC's manager for the Canterbury home repair programme, Reid Stiven, respondes to claims of misleading estimates of damage to household foundations from the 2010 and 2011 earthquakes.
EQC CEO Sid Miller says the agency is currently defending 316 legal cases over the Christchurch earthquakes, and is considering legal action against Fletcher's for its project management of the repairs.
A Christchurch plumber owed tens of thousands of dollars by the Earthquake Commission says the EQC has appointed a case manager to sort out the money it owes him.
EQC said it would provide the Ross family with a cash settlement by February 20, almost seven years to the day since the Christchurch earthquake. Now it's commissioning another rebuild estimate.
A Christchurch man says EQC misled him about the earthquake damage to his home and deliberately under-scoped the repairs that were needed. David Townshend said his warnings were ignored.
The Earthquake Commission is insisting the current model for settling earthquake claims is the right one. That's despite a report from one of the country's largest insurers that says the system is inefficient and is having a significant impact on the timely resolution of claims in Christchurch.
Some Canterbury homeowners say their houses have dropped in value because the damage to their properties was inadequately assessed by the Earthquake Commission after the 2010 and 2011 earthquakes. Independent land surveyor, Adrian Cowie, and a Burwood homeowner affected by the quakes, Selwyn Stafford, talk about the issues facing them.
The head of the Earthquake Commission Ian Simpson says the claims from Friday's and July's earthquakes are being handled differently from the approach taken in Christchurch.
Some Christchurch drainlayers repairing damage from the Canterbury Earthquake say there are delays and confusion in getting repayments from the earthquake commission.
Georgina Hanafin says EQC has offered her $48,000 to fix her house, which has a repair bill of $260,000. She also has a mortgage of $300,000 for the house she purchased after the Christchurch earthquakes.
Police are investigating the origins of a letter which threatened Earthquake Commission staff and referred to the Christchurch mosque shootings. The Earthquake Commission has heightened security at all its offices in response. Renée Walker is EQC's deputy chief executive. She talks to Susie Ferguson.
EQC claimant Anita explains how she's still battling the Crown agency, years after her home was damaged in the Christchurch earthquakes. She says her floor is still uneven because the scope of works didn't state for it to be "flat".
Nikki Ross is still waiting on an insurance settlement almost seven years after her family home was damaged in the February, 2011 Christchurch earthquake. Trish Keith from EQC says they're hoping to offer the family a settlement in the next three weeks.
The impact of the Canterbury Earthquake on insurance and the EQC's finances.
A Christchurch homeowner in a five year battle with the Earthquake Commission over the damaged house she unwittingly bought says a critical new report about EQC tells her nothing new. The 27 page review by Independent Ministerial Advisor Christine Stevenson looks at how to resolve the 3,600 claims that still haven't been settled after the 2010 and 2011 quakes. The recommendations include getting the Commission to hire more staff and to stop forcing people to use the Official Information Act to get their files. It also suggests giving EQC more power to settle the on-sold claims where people bought houses under the impression all damage had been identified and fixed. Georgina Hannafin has a home that needs $260,000 worth of repairs but EQC has offered her just $48,000.
A Christchurch earthquake insurance specialist says a critical report of the Earthquake Commission is a good start but doesn't go far enough. The report by an independent ministerial advisor says EQC staff have no confidence in their own data, and that the organisation needs to dramatically improve the way it communicates with claimants. The advisor, Christine Stevenson, said EQC was unable even to tell her how many claims it's still dealing with from the Canterbury earthquakes. Dean Lester is a Christchurch insurance advocate and claims preparer. He talks to Susie Ferguson.
Christchurch Regeneration Minister Megan Woods says it could take 18 months to decide who is liable for the repairs for 660 home-owners caught in legal limbo. They've bought homes where they thought all the earthquake damage had been repaired - and now find more problems have emerged. Ms Woods told us it's not clear who is liable for these repairs - and it could take as long as 18 months to resolve that basic liability issue. EQC's chief executive Sid Miller has already apologised. He tells Susie Ferguson it's an issue he's been aware of in the year he has been with EQC.