Witnesses before the Canterbury Earthquakes Royal Commission have been questioned about why a building known to be earthquake prone was allowed to reopen, despite several red flags.
On 22 February 2011, Christchurch police sargeant Dave Harvey was outside the earthquake-damaged Hotel Grand Chancellor on Cashel Street, unsure if anyone was trapped inside. In case they were, he grabbed a can of spray paint and painted 'Help is on the way' in one-metre high letters on the road. Harvey's quick thinking really helped the people trapped in the hotel, says Clare Mackey, producer of the new documentary Help is on the Way.